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Managed Services: Perspective versus Reality by Zenith Infotech
June 2008 - (Free Research) Managed Services offers a comprehensive suite of products that allow Partners to manage their end-clients complete infrastructure.
Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc.
P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.
Fire & Security Success Story by SERVICEPower.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
Benefits Administration Challenges during M&A Events by Workscape
June 2008 - (Free Research) To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees.
Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc.
June 2008 - (Free Research) Acquisition-driven consolidation in the IT Process Automation market is neither slowing nor dampening the efforts of Opalis Software Inc. With version 5.5, the newest release of Opalis Integration Server, Opalis continues to extend the capabilities of workflow automation and integration.
Making the case for and understanding IT process automation by CA.
August 2008 - (Free Research) Walking through a sample IT process, this webcast highlights the typical break points where manual IT processes can start increasing risk, error rates, compliance and general disorder in an IT operation.
UC4 Software: Helping IT Acheieve Sarbanes-Oxley Compliance by UC4 Software Inc
June 2008 - (Free Research) This whitepaper describes how UC4 Workload Automation Suite can be used to help meet Sarbanes-Oxley compliance based on the COBIT Control Objectives, a widely adopted set of control objectives.
Evaluating a Professional Services Automation (PSA) Solution by OpenAir
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March 2007 - (Free Research) A company's choice of a a Professional Services Automation (PSA) solution is a critical decision. Solutions differ across such factors as price, functionality, deployment and technology infrastructure. This SPI Research White Paper analyses some of the critical factors for organizations that are looking to deploy PSA.
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