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Workforce Management: Optimizing Performance for Superior Customer Service by CRMindustry.com
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March 2004 - (Free Research) Of the myriad pressures faced by call center managers in today's customer-centric business environments, staffing remains the most challenging. It's no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.
Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc
February 2008 - (Free Research) Read this paper to learn how to increase operational efficiency by outsourcing. There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology (IT) system?
Web 2.0: Tips for Recruiting in a New Landscape by iCIMS
July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.
ATS Evaluation Process by iCIMS
July 2008 - (Free Research) Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution.
Linking Learning to the Broader Human Capital Strategy by SkillSoft Corporation
February 2008 - (Free Research) This analyst report discusses how when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy.
e-Learning Survey: Bridging the gap between HR and employee training by SkillSoft Corporation
July 2008 - (Free Research) This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs.
Ten Key Steps to Effective Succession Planning by Halogen Software
August 2008 - (Free Research) Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce.
Jobvite Case Studies by Jobvite
August 2008 - (Free Research) SupportSoft has been very successful finding and closing great candidates in less time with Jobvite.
Social Recruitment Survey Results by Jobvite
August 2008 - (Free Research) This survey by Jobvite, focusingon the recruiting habits of small and midsized business, shows that companies are increasingly leveraging social and professional networks for talent acquisition.
Fully-Automated Human Resources Management with HarrisData's HRIS by HarrisData
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HarrisData's Human Resource Information System (HRIS) provides comprehensive management of employee information. Traditional HRIS solutions offer management of payroll, human resources, applicant tracking, and time & attendance data. Newer HRIS offerings deliver employee and manager self-service - fully automating the processing of employee info.
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