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The Top Three Myths of Knowledge Management (KM) for Customer Service (Why KM is Hurting your Customers, and What You Can Do About It) by IntelliResponse November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web 2.0 Engaging Customer Passion by SDL Web Content Management Solutions Division July 27, 2010 - (Free Research) This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ericom Blaze: RDP Network Traffic Accelerator - Free 30 Day Trial! by Ericom Software June 25, 2010 - (Free Research) Slow & choppy RDP experiences make it hard to work productively with graphics-rich PDFs, PPTs, Flash, etc. in Terminal Services and VDI environments. Today's organizations need to deliver the best quality of experience for the allocated network bandwidth.  (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Best of Breed Virtualization Scenarios and Hyper-V Features by Dell and Microsoft March 20, 2009 - (Free Research) In this videocast, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure. (VIDEO) VIEW ABSTRACT | GO TO

New Storage Buying Criteria for Shared Virtual Infrastructure by NetApp September 01, 2010 - (Free Research) You can’t make the best storage decisions for your business if you’re not asking the right questions. Our “New Storage Buying Criteria for Shared Virtual Infrastructure RFP template” makes it easy. Use it to help ensure the solutions you choose can deliver extreme flexibility and efficiency, and a “future-proof” foundation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect, Inc. August 10, 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Extended Business Processes by SAP America, Inc. April 12, 2010 - (Free Research) Download now to learn the degree to which extended processes have been automated throughout the enterprise; business behaviors and efficacy associated with automating ad-hoc and paper-based business processes and benefits that have been derived from automating manual business processes. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Podcast: Microsoft Hyper-V vs. Market Leaders by Dell and Microsoft March 20, 2009 - (Free Research) In this podcast, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Microsoft Hyper-V vs. Market Leaders by Dell and Microsoft March 20, 2009 - (Free Research) In this videocast, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer. (VIDEO) VIEW ABSTRACT | GO TO

10 questions to ask before you buy an anti‐spam solution by WatchGuard Technologies, Inc. April 21, 2010 - (Free Research) With so many anti-spam products on the market, how can you be sure you're getting the best solution for your business network? With these ten critical questions as your guide, you can cut through the marketing hype and zero in on the key features and benefits that should guide your decision. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Compliance Objectives in SharePoint® by AvePoint, Inc. February 01, 2009 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future of Enterprise Content Management: Guidelines for Transforming Your ECM System to ECM 2.0 with SharePoint 2007 and DocAve by AvePoint, Inc. February 04, 2010 - (Free Research) The goal of an Enterprise Content Management (ECM) system is to connect the people, processes, and information of an organization. This document is intended to aid IT administrators and other stakeholders responsible for deploying and managing an Enterprise Content Management (ECM) system for their organization. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Multi-channel Marketing: Orchestrate Message, Channels and Countries by SDL Web Content Management Solutions Division July 27, 2010 - (Free Research) Online marketing needs to be coordinated and consistent with marketing communication and business objectives. SDL Tridion provides unique opportunities to coordinate communications through different channels, across sites and different countries. SDL Tridion enables marketers, technical staff, and corporate communicators to collaborate as well. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Protection: Solutions for Privacy, Disclosure and Encryption by Trend Micro, Inc. July 15, 2010 - (Free Research) Trend Micro data protection solutions address privacy, breach disclosure, and encryption requirements with Email Encryption and Data Loss Prevention solutions. These solutions address common IT compliance challenges with accuracy, usability, and cost-effectiveness. Read this white paper for more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making a Case for Improving Efficiency and Outcomes in the Healthcare Industry by IBM August 02, 2010 - (Free Research) Healthcare organizations need to improve their agility between processes and people through improved information sharing. A smarter healthcare system starts with better connections, better data and faster, more detailed analysis. Read this paper to learn more about the latest innovations in enterprise content management for the healthcare industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Governance Virtual Seminar by SearchCompliance.com August 09, 2010 - (Free Research) Learn how to create an information governance strategy that simplifies how you manage, access and monitor your enterprise content. Meet regulatory, legal, risk mitigation and operational requirements now and for the future. Attend this complimentary virtual seminar, presented by ARMA International and SearchCompliance.com. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

New Intelligence for a Smarter Planet: Driving Business Optimization with IBM Analytic Solutions by IBM September 21, 2009 - (Free Research) Read this e-book for an in-depth discussion of the smarter planet, new business intelligence, business analytics, OLAP (Online Analytical Processing), data mining, content management, and business performance management. (EBOOK) VIEW ABSTRACT | GO TO

Why Archiving is a Really Good Idea For Legal and Regulatory Compliance by Daegis July 14, 2010 - (Free Research) The amount of electronic information that you retain – combined with the way you manage it – represents your organization’s level of risk. Manage it well and your risk is minimized; manage it poorly and your risk is increased dramatically – maybe even to the level of threatening your ability to stay in business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Archiving and SAP® Environments: For Business, IT, and Regulatory Requirements by ASG Software Solutions February 22, 2010 - (Free Research) A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Read this paper to find out more about comprehensive archiving solutions in SAP environments and how they can help manage enterprise content. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dynamic Case Management – An Old Idea Catches New Fire by EMC Corporation December 28, 2009 - (Free Research) Interest in case management has climbed higher and higher. The convergence of BPM, ECM, business analytics, and event processing will breathe new life into case management. These forces will push document-centric BPM suites toward packaged case management offerings, and this new category of software will emerge as a distinct market by 2013. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Dynamic Case Management - An Old Idea Catches New Fire by IBM December 28, 2009 - (Free Research) Interest in case management is growing. This white paper includes five explanations as to why dynamic case management (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making a Case for Problem Solving in the Energy and Utilities Industries by IBM July 12, 2010 - (Free Research) Energy and utility companies can work smarter through better collaboration and greater insight, so that their employees can make more informed decisions that reduce costs, minimize waste and improve efficiency while improving customer satisfaction. Read this paper for more information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Your Organization Needs to Implement DLP by Trend Micro, Inc. July 15, 2010 - (Free Research) Outbound content sent from any communications tools or stored on laptops and removable storage devices must be monitored and managed in order to minimize risk and to ensure that the content is appropriate and in compliance with an organization’s policies, statutory obligations and industry best practices. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Top 5 Myths on WAN Optimization by Blue Coat January 2007 - (Free Research) A misunderstanding of the problem within your network can lead to unneeded and costly IT investments, not to mention downtime, data loss, and resource waste. This paper examines five common WAN misperceptions and how to better address them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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