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SAP® Business Communications Management for Utilities: Fully Integrated Software to Improve Customer Satisfaction by SAP America, Inc. September 03, 2010 - (Free Research) This paper explains how SAP® Business Communications Management software provides a flexible multichannel, all-IP business communications platform that can deploy IP telephony for everyone who needs it. Read on to learn how this software works with SAP CRM to provide improved customer satisfaction without any costly cumbersome integration issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 17, 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Tactics for Smart Businesses to Increase Revenues and Decrease Expenses in Any Economgy by SAP America, Inc. February 20, 2009 - (Free Research) Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. This paper explains 7 tactics for smart businesses to increase revenues and decrease expenses in any economy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Maturity Monitor: The State of Customer Experience Capabilities and Competencies by SAS Institute Inc. August 24, 2009 - (Free Research) This white paper presents you with the information to understand the customer experience management philosophy, strategies and tactics across a broad base of companies. Read this paper to learn the advantages that accrue with superior customer experience capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Criteria to Consider When Embedding BI by Tableau Software August 16, 2010 - (Free Research) Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution April 01, 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PBX Buying Guide: How to Choose the Right Phone System for Your Business by Fonality Inc. August 16, 2010 - (Free Research) While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Embedding Analytics into Processes by SAS Institute Inc. July 30, 2010 - (Free Research) In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Communication Management by Pitney Bowes Business Insight July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 01, 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Essentials Series: Faster Problem Resolution with Efficient Remote Support Capabilities by Citrix Online UK August 24, 2010 - (Free Research) Download the free e-guide to learn: Today's most common IT help desk headaches and how to relieve them, the real advantages of user-centric remote support, and best practices for delivering user-centric remote support. (EGUIDE) VIEW ABSTRACT | GO TO

A Checklist for Effective Operational Data Integration Solutions by Oracle Corporation May 04, 2010 - (Free Research) This webcast reviews a checklist of 5 key requirements for implementing high-performance and reliable solutions to integrate data across your operational systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Management by Symantec Corporation August 23, 2010 - (Free Research) Infrastructure complexity, multi-pronged security threats, and the challenge of Windows 7 migration require more than a collection of individual point solutions---and more than a "marketing bundle" that integrates solutions with little more than shrink wrap. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rockingham Memorial Hospital: TROY SecureRx™ and HP LaserJet solution enable CMS compliance by Hewlett-Packard Company August 26, 2010 - (Free Research) In this case study learn how Rockingham Memorial Hospital (RMH) of Harrisonburg, Va., switched from blank prescription paper to more costly specialized paper pre-printed with required security features, which ultimately enhanced prescription security, regulatory compliance, and operational efficiency. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Addressing Windows 7 Application Compatibility by Dell, Inc. and Intel August 17, 2010 - (Free Research) In this paper, we'll discuss the different software compatibility options available to companies that are working on a Windows 7 migration, and show how Dell can help IT organizations throughout the process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server virtualization: What's new and what's old by Dell Inc., Microsoft and AMD July 26, 2010 - (Free Research) SQL Server MVP Denny Cherry calls in to this podcast to discuss the usual challenges of virtualizing SQL Server, the benefits of working through such issues, and if SQL Server 2008 R2 and Hyper-V can help. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Simplifying the Transition to Virtualization with a Business-ready Virtual Infrastructure from Dell and Microsoft by Dell, Inc. and Intel April 05, 2010 - (Free Research) Dell's virtualization solution paired with Microsoft's Windows Server® 2008, featuring Hyper-V™ technology and System Center Virtual Machine Manager (SCVMM) 2008, is a business-ready virtual infrastructure that answers this call with simplified, cost-efficient deployment and management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four Principles of Effective Threat Protection: Defining the right strategy and tools to defend your business against malware by Sophos, Inc. June 24, 2010 - (Free Research) Threat protection requires an updated approach now that the classic model of anti-virus plus firewall is no longer enough. Best practice calls for interlocking layers of protection that support your business processes and digital assets. Read on to learn principles you can use to strike a balance between enabling business and ensuring security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Embedded: Pros and Cons for use on thin clients by 10ZiG Technology August 27, 2010 - (Free Research) After deciding what brand of thin clients you plan to utilize at your organization, the next step is deciding how thin you want your client to be and what OS you want to run it in. In this webcast, hear from expert Brian Madden who reviews a new Microsoft technology. Discover where the technology makes sense and if it is the right choice for you. (VIDEO) VIEW ABSTRACT | GO TO

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