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Multi-channel Marketing: Orchestrate Message, Channels and Countries by SDL Web Content Management Solutions Division July 27, 2010 - (Free Research) Online marketing needs to be coordinated and consistent with marketing communication and business objectives. SDL Tridion provides unique opportunities to coordinate communications through different channels, across sites and different countries. SDL Tridion enables marketers, technical staff, and corporate communicators to collaborate as well. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cross-Channel Commerce: The Consumer View by Art Technology Group (ATG) June 07, 2010 - (Free Research) ATG commissioned a survey to taken to learn more about consumer’s purchasing habits across several channels and this report presents the highlights of this study. Continue reading to learn more about how consumers are using multiple channels to purchase products now, whether it is online, mobile devices, in-store, and more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation April 01, 2009 - (Free Research) The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications by SAP America, Inc. September 02, 2010 - (Free Research) To be successful, companies must work with their software vendors to incorporate advanced technologies into their e-commerce and e-service platforms for improving ease of use, such as RIAs. Read on to learn more about how to reach new markets and gain fresh insights into customer needs through data-based analyses of web interactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Magazine: July-August 2010 by SearchStorage.com August 06, 2010 - (Free Research) To realize the full benefits of vSphere, you need networked storage. And when it comes to virtualized servers, iSCSI is viewed as the top choice over Fibre Channel. In this month's cover story, Eric Siebert goes under the hood of VMware vSphere to show you how to make iSCSI work for virtual machines plus other essential and informative articles. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect, Inc. August 10, 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web 2.0 Engaging Customer Passion by SDL Web Content Management Solutions Division July 27, 2010 - (Free Research) This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc. September 02, 2010 - (Free Research) Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy by SAP America, Inc. April 24, 2009 - (Free Research) Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft August 30, 2010 - (Free Research) Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VKernel Capacity Analyzer - Free 30 Day Trial! by VKernel May 28, 2010 - (Free Research) Insufficient capacity allocation to a VM results in performance bottlenecks, unhappy users, and lots of firefighting. The VKernel Capacity Analyzer validates virtualized environments that have sufficient hardware resources to meet performance requirements. Try it free for 30 days! (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Business Process Management: Banking by IBM January 15, 2010 - (Free Research) Banks can address operational challenges and differentiate themselves through business model innovation and business process optimization. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top Three Myths of Knowledge Management (KM) for Customer Service (Why KM is Hurting your Customers, and What You Can Do About It) by IntelliResponse November 18, 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Trend Advisory: Information-Centric Security by CDW Corporation March 06, 2009 - (Free Research) Read this document to learn how to best confront the threats to your network by keeping pace with the latest innovations and learning how to classify your information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime and cuts server footprint by 50% with Dell solutions and VMware by Dell and VMware April 01, 2009 - (Free Research) Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, increase storage capacity and implement a new disaster recovery DR/BC strategy. In this case study you'll learn about their new Dell and VMware solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sage ERP Solutions: Fresh Business Practices for Food and Beverage Manufacturers and Distributors to Meet Today’s Top Three Issues by Sage North America April 26, 2010 - (Free Research) This paper explains how food and beverage companies must employ fresh business practices to profitably meet the challenges the top three issues present. Processes and systems must keep up with customer and consumer demands as well as new regulations. Read on to learn more about these challenges, the top three issues, and how to overcome them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finding Customer Loyalty in a Multichannel World by Oracle Corporation March 02, 2010 - (Free Research) Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Looking at Virtualization Performance through a Network Lens by CA Technologies. June 18, 2010 - (Free Research) Are you worried about how server administrators configure virtual switches? Do you wonder when virtualization and live VM migration will create chaos on the network?If so, you are invited to a Webinar that discuss both performance inhibitors and solutions for critical applications migrated to a virtualized environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Guide to Cybercrime Security in 2010: Effectively Managing Vulnerabilities to Protect Your Dynamic IT Environment by eEye Digital Security July 09, 2010 - (Free Research) In this guide, you’ll learn the best ways to protect your dynamic IT environment from cybercrime attacks. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Boost Performance with Backup Redesign by EMC Backup and Recovery Solutions June 03, 2010 - (Free Research) Every business wants to store more backups in a smaller footprint but today’s increased data growth has thrown a wrench into the mix, making this goal more difficult to achieve. This mediacast helps by outlining a backup solution that provides 80% - 99% less backup LAN bandwidth and accelerates backup using your existing infrastructure. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Boost Performance with Backup Redesign by EMC Backup and Recovery Solutions June 03, 2010 - (Free Research) Every business wants to store more backups in a smaller footprint but today’s increased data growth has thrown a wrench into the mix, making this goal more difficult to achieve. This mediacast helps by outlining a backup solution that provides 80% - 99% less backup LAN bandwidth and accelerates backup using your existing infrastructure. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top Ten Database Security Threats: How to Mitigate the Most Significant Database Vulnerabilities by Imperva September 02, 2010 - (Free Research) For each threat, the paper describes background information, general risk mitigation strategies, and the database protection provided by Imperva SecureSphere Database Security Solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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