Claims Processing | Medical Billing | Business Support | Managed Care (HMO/ PPO) | Enterprise Systems Management | Electronic Medical Records (EMR) | Insurance (Integrated) | Operational BI | Application Management and Maintenance | Business Process Management (BPM) | Enterprise Content Management (ECM)

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FACTS® WDS™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

FACTS® CLAIMS & ENCOUNTERS™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Dynamic Case Management - An Old Idea Catches New Fire by IBM December 2009 - (Free Research) Interest in case management is growing. This white paper includes five explanations as to why dynamic case management (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pund-IT (Charles King): Workload-Optimized Systems – IBM Shows the Way, Again by IBM April 2010 - (Free Research) Charles King at Pund-IT defines the phrase “workload-optimized systems” citing IBM Smart Analytics System as a true example. Oracle’s misleading Exadata TPC-C benchmark claims against old DB2 results are cited by Charles as an example of confusion elsewhere in the market today. Read this report to learn more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

FACTS® Web™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Greenheck Business Transformation Study by itelligence, Inc. August 2010 - (Free Research) Greenheck, a manufacturer of air movement and control equipment, has grown significantly in the past few years. As a result, the company’s decades-old core systems were strained, and the company’s IT group was struggling to keep up. Greenheck selected SAP IM&C software for the range of integrated tools needed to support the entire business. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Making a Case for Improving Efficiency and Outcomes in the Healthcare Industry by IBM August 2010 - (Free Research) Healthcare organizations need to improve their agility between processes and people through improved information sharing. A smarter healthcare system starts with better connections, better data and faster, more detailed analysis. Read this paper to learn more about the latest innovations in enterprise content management for the healthcare industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Emerson Process Management, Rosemount Inc.: HP Managed Print Services (MPS) standardizes, streamlines, saves by Hewlett-Packard Company August 2010 - (Free Research) In this case study you’ll learn how Emerson Process Management, Rosemount Inc. initially moved to HP Managed Print Services (MPS) to solve a nagging problem. Read now to find out more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Log Management: How to Develop the Right Strategy for Business and Compliance by SecureWorks August 2010 - (Free Research) Organizations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future Sales Force - A Consultative Approach by Microsoft May 2007 - (Free Research) Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: SaaS Evaluation-- Considerations for a SaaS Service-Level Agreement by Trend Micro July 2010 - (Free Research) In this e-guide, our expert will explore how to assess and manage the effects that a security SaaS transition will have on an IT infrastructure and management processes. (EGUIDE) VIEW ABSTRACT | GO TO

Embedding Analytics into Processes by SAS Institute Inc. July 2010 - (Free Research) In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management: Banking by IBM January 2010 - (Free Research) Banks can address operational challenges and differentiate themselves through business model innovation and business process optimization. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dynamic Business Process Management for Banking: Enabling Banks to Optimize Cost and Improve Process Agility by IBM September 2009 - (Free Research) Getting business and IT together to deliver what customers want despite budget constraints is the key to delivering business value to clients and stakeholders alike. Read this paper for a discussion of business process management strategies that enable banks to meet business objectives and foster innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc. March 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Extended Business Processes by SAP America, Inc. April 2010 - (Free Research) Download now to learn the degree to which extended processes have been automated throughout the enterprise; business behaviors and efficacy associated with automating ad-hoc and paper-based business processes and benefits that have been derived from automating manual business processes. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations by SAP America, Inc. June 2009 - (Free Research) Recently, many businesses have used lean principles to move from a decentralized corporate management mode to a hybrid model - recognizing that different functions require different levels of centralized management to be efficient and effective. Read this whitepaper to learn a three-tiered approach to improving your operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Creating a Strategic Finance Function by SAP America, Inc. January 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management: Extracting Value from Your Most Important Intangible Asset by SAP America, Inc. January 2007 - (Free Research) Effective master data management can save time and money - even enable the capture of incremental revenues, it can also reduce costs while improving customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Projects: Standardized Process by APC by Schneider Electric June 2007 - (Free Research) This paper covers projects involving new construction or upgrades to the data center’s physical infrastructure - the power, cooling, and other physical systems that house and protect the data center’s IT equipment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation November 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sage ERP Solutions: Fresh Business Practices for Food and Beverage Manufacturers and Distributors to Meet Today’s Top Three Issues by Sage North America April 2010 - (Free Research) This paper explains how food and beverage companies must employ fresh business practices to profitably meet the challenges the top three issues present. Processes and systems must keep up with customer and consumer demands as well as new regulations. Read on to learn more about these challenges, the top three issues, and how to overcome them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dynamic Case Management – An Old Idea Catches New Fire by EMC Corporation December 2009 - (Free Research) Interest in case management has climbed higher and higher. The convergence of BPM, ECM, business analytics, and event processing will breathe new life into case management. These forces will push document-centric BPM suites toward packaged case management offerings, and this new category of software will emerge as a distinct market by 2013. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy by SAP America, Inc. April 2009 - (Free Research) Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Capitalize on Business Opportunities and Respond to New Industry Situations by IBM October 2009 - (Free Research) This white paper describes the benefits of integrating industry data and how partner and supplier integration through industry connectivity can help maximize the value and effectiveness of a service oriented architecture (SOA) or business process management (BPM) initiative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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