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New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 17, 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lower Total Cost of Ownership for Mission Critical Applications by Oracle Corporation April 01, 2009 - (Free Research) As companies seek to lower their total cost of ownership, adopt more standards oriented platforms, and leverage existing IT assets while not compromising on the mission critical nature of their business applications, Oracle Tuxedo emerges as the platform of choice. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-book: Energy Efficient IT - Chapter 2 - The 21st Century Brings a Shift in Data Center Efficiency by SearchDataCenter January 25, 2010 - (Free Research) Data center efficiency has become increasingly important to IT departments. With IT departments now on the hook for reducing their energy use, technologists look to sources of inefficiency and see that commodity scale-out servers are clear culprits. In chapter 2 of this ebook, we'll discuss server efficiency tactics, fixes and other strategies. (EBOOK) VIEW ABSTRACT | GO TO

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