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SAP ROI through the Care and Nurturing of SAP End Users by SAP America, Inc. April 12, 2010 - (Free Research) This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Skills in Demand in 2010 by Global Knowledge January 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Far to SAP Excellence? The 5 Minute SAP Maturity Assessment by SAP America, Inc. April 2010 - (Free Research) This paper provides readers an opportunity to make a rapid thumb-nail assessment of their firm’s SAP maturity across five maturity levels and four categories of activity. It helps rapidly identify weaknesses to be addressed in order to reach the level of a thriving center of excellence and, by extension, a higher return on SAP investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 MCITP Certification Review: How to Prepare for and Pass the Windows 7 MCITP Certification Exams by Global Knowledge August 2010 - (Free Research) The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ease of Use in Web Conferencing – The Cost Benefits Of Making Usability a Priority by IBM February 2009 - (Free Research) The benefits of Web conferencing have motivated many to become proficient at its use. But the economic downturn has brought a new urgency to finding ways to cut costs and work together efficiently. This study examines the role of usability as the major issue that stands in the way of truly beneficial adoption of web conferencing by the mainstream. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 IT Skills and Salary Report by Global Knowledge March 2010 - (Free Research) The global recession that began in 2008 has impacted almost everyone, either through job loss, reduction in salary and benefits, or job change. This year’s salary survey, the third in partnership between Global Knowledge and TechRepublic, captures the magnitude of changes that have impacted the IT profession. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Training: August 2010 - March 2011 by Global Knowledge August 2010 - (Free Research) In this introductory course, you will learn the basics of computer hardware, software, networking, troubleshooting, and emerging technologies. You will learn about configuring operating systems, file and folder management, networks and network configuration, and the role of the OSI model in networking and troubleshooting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the Right Server Selection Part 2 - Handling Storage and server management issues by Dell, Inc. and Microsoft April 2010 - (Free Research) This second article in a three-part series looks at storage and server management issues. (EGUIDE) VIEW ABSTRACT | GO TO

Cybersecurity Report on Small Business: Study Shows Gap between Needs and Actions by Symantec Corporation August 2010 - (Free Research) This paper discusses common security shortfalls found through a survey of U.S. small businesses, and provides five important tips for a security-aware business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Ways Malicious Code Reaches Your Private Network by Global Knowledge July 2010 - (Free Research) As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips for a Pain Free ERP Implementation by Plex Systems July 2010 - (Free Research) Your next software implementation doesn’t have to be a nightmare. It can be done faster and with less training and without the need for upgrades or continued training. Read this paper to learn about the Plex Online implementation and training process, a process perfected over hundreds of successes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Ways Hackers Breach Security by Global Knowledge January 2007 - (Free Research) Hacking, cracking, and cyber crimes can wreak havoc on an organization. This white paper discusses ten common methods hackers use to breach your existing security, and what you can do to protect yourself. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Mobile Devices on Planes, Trains and Automobiles by ESET May 2010 - (Free Research) When traveling with mobile devices, it is extremely important to protect valuable information that could be used against you. This podcast discusses various ways to protect your data that you might have not previously considered. Listen now to learn more about eliminating potential risks when traveling. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Strategies for PST File Elimination by Iron Mountain October 2008 - (Free Research) This paper reviews Mimosa NearPoint for Microsoft Exchange, a disk-based data management solution which optimizes the storage capabilities of Microsoft Exchange Server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citrix XenClient by Citrix May 2010 - (Free Research) Desktop virtualization is delivering significant benefits. User flexibility, desktop management cost reduction, and enhanced data security and access control. Now, Citrix XenClient extends all the benefits of desktop virtualization to laptop users.     (PRODUCT DEMO) GO TO

Steps to Discovery and Protection of Sensitive Data: Find IT. Search IT. Mask IT. by dataguise, Inc. June 2010 - (Free Research) Protecting sensitive data in the enterprise has never been more important, or more challenging. An effective data protection strategy must start with finding all of the data repositories on the network and identifying all of the sensitive data contained in those repositories. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Your Data Assets by Pitney Bowes Business Insight July 2009 - (Free Research) Information management is integral to successfully maintaining a competitive advantage. The value of all your data can increase or decrease over time depending on how you manage it. Read on to learn how to gain the insights into information management you need to succeed and gain that competitive edge that is now more important than ever. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to Virtualization E-book, Chapter 3: Virtualizing A Test And Development Lab by Dell and Microsoft March 2009 - (Free Research) Now is the time to realize all of the benefits of virtualizing your test and development lab. This chapter highlights some of the benefits of consolidating your test and development environments through virtualization, including costs savings, accelerated time to deployment and system consistency throughout your environment. (EBOOK) VIEW ABSTRACT | GO TO

How to Use Desktop Virtualization in WAN and Remote Office Scenarios by SearchVirtualDesktop.com March 2010 - (Free Research) In this webcast, featuring industry experts Brian Madden and Gabe Knuth, learn how to provide a desktop virtualization solution for remote office and WAN users. Discover how to address this issue by implementing remote options for centralized VDI and client-based VMs where VDI instances run on users’ laptops. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Maintaining Trust: Protecting Your Website Users from Malware by IBM November 2009 - (Free Research) This paper explores the problem of malware and how it is increasingly being delivered through legitimate Web sites. It also introduces new techniques from IBM that are designed to go beyond standard security measures to help organizations proactively defend against threats by scanning their Web sites for instances of embedded malware. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What Every IT Manager Needs To Know About Project Management by Global Knowledge May 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Monitoring: Best Practices for Application Performance by AVIcode, Inc. January 2007 - (Free Research) This white paper explores how to optimize application availability and reliability through an always on approach to application monitoring that combines reactive and proactive techniques. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How the Small Get Mighty: Manufacturing ERP Is Essential but Not Just Any ERP Will Do by IQMS December 2008 - (Free Research) As many SMMs are realizing, ERP is essential, although not just any ERP system will do, with the right ERP system in place, SMMs can get mighty and thrive in the face of bigger competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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