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Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc. June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc. June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery by BlackBerry March 2008 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits of going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits Administration Challenges during M&A Events by Workscape June 2008 - (Free Research) To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workday Security: A Technology Perspective by Workday October 2008 - (Free Research) Workday uses industry-standard measures to protect the integrity of all communications with its online services, its production network, and across its network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Steps to a Healthier Wellness Program by Workscape June 2008 - (Free Research) Wellness programs can play a vital role in lowering costs, improving the employee’s health, reducing risks, and increasing productivity. Follow these 7 steps to a healthier program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recruiting in the new Social Networking environment: Successfully incorporating Web 2.0 into the hiring process by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ShopVue Case Study by Casco Development, Inc. September 2008 - (Free Research) This case study is based on a leading, Midwestern manufacturer of dental instruments who was in need of a new Enterprise Resource Production system. Learn how Casco’s ShopVue, was their solution because it is designed specifically for manufacturers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

MS Dynamics NAV Case Study: Business Management System Fuels Growth by Microsoft Dynamics September 2008 - (Free Research) Hoss Equipment Company tailored a Microsoft Dynamics solution to help increase tremendous worker productivity across sales, operations, and management. Read this case study for all the details. (WHITE PAPER) GO TO WHITE PAPER

Best Practices for Corporate Agility: Your Guide to Making Distributed Work "Work" by Citrix Online - GotoMyPC November 2008 - (Free Research) Read this informative paper to learn more about the tangible benefits of flexible work, factors that contribute to organizational resistance, and tips for making flexible work really work. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changing Business, Changing Lives by Avaya Inc. June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc August 2008 - (Free Research) Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Paper: Increased Operational Efficency with SAP Central Process Scheduling by SAP America Inc August 2008 - (Free Research) Read how scheduling tools in SAP Central Process Scheduling by Redwood can help you manage batch jobs along with process automation applications to handle business processes automatically with zero manual intervention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Case Study: Protecting Mission Critical HR Applications by Third Brigade January 2008 - (Free Research) This case study shows you how to create a centralized security management console and flexibly customize, deploy and manage appropriate host-based intrusion protection across multiple tiers of your company's applications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Revitalizing Healthcare Delivery with Mobile Communications: Making the Case for BlackBerry Adoption by BlackBerry January 2008 - (Free Research) This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Healthy Dose of Remote Access for Healthcare Organizations by Citrix Online - GotoMyPC July 2008 - (Free Research) More healthcare workers than ever before are performing at least part of their jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond… (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Productivity, Internet Abuse, and How to Improve One by Eliminating the Other by Bloxx, Inc. September 2008 - (Free Research) This white paper explains the effect of Internet abuse on employee productivity, which is huge and not fully appreciated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Editorial: People and Power by Storage Magazine September 2008 - (Free Research) Those of us who work for tech magazines are sometimes accused of looking beyond the horizon too often. There may be some truth to that, but part of our job is trying to discern the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accruent Integrated Workplace Management System by FAMIS Software, Inc., An Accruent Company October 2008 - (Free Research) Accruent’s enterprise-class IWMS solution helps organizations manage real estate and facilities as a significant source of operating efficiency through tight enforcement of contract terms, optimization of facilities and control of expenses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Federated Identity and Software as a Service (SaaS): Single Sign-on to the Cloud by Ping Identity Corporation November 2008 - (Free Research) Read this whitepaper to get an overview of the market forces that have created a need for rapid deployment of Internet Single Sign-on for SaaS deployments and how your organization can address those needs today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Closing the Data Privacy Gap for SAP® Applications by IBM October 2008 - (Free Research) Companies rely on critical SAP® applications to support daily business operations, so it is essential to ensure privacy and protect application data no matter where it resides. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Linking Learning to the Broader Human Capital Strategy by SkillSoft Corporation February 2008 - (Free Research) This analyst report discusses how when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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