TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc.. TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to more... >> Discover more offerings from TechExcel, Inc..
		Lawson Human Capital Management Software by Lawson Software. Lawson Human Capital Management provides organizations with the information they need to maximize workforce potential. Lawson offers a stand-alone HCM suite, HCM on-demand, more... >> Discover more offerings from Lawson Software.

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Customer Service (General) | Help Desk and Call Management | Workforce Management | Call Center Management | Customer Relationship Management (CRM) | Contact Center Management | Automatic Call Distribution ACD | Issue Tracking and Management | Employee Relationship Management (ERM) | Human Capital Management

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Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leadership and Corporate Culture by CRMindustry.com (E-mail this company) January 2004 - (Free Research) A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future of the Enterprise Application: Key Trends in the shift from in-house to on-demand by Workday. June 2008 - (Free Research) A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workday Solutions: Human Capital Management by Workday. Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Three Steps to Creating Next Generation of Enterprise Business Solutions by Workday. June 2008 - (Free Research) Workday sees an opportunity to deliver revolutionary improvements at all levels of application development, Workday is capturing this opportunity by embracing innovation from the ground up. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging SAP ERP Human Capital Management (SAP ERP HCM) to Control Health-Benefits Costs for the First Time Webcast by SAP America, Inc. February 2008 - (Free Research) Inc., give a firsthand account of how his company, an SAP customer, is using the Health Benefits Management for ERP solution by VitalSpring to manage health b... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workscape: Bringing Time to Value to the Mid-Market by Workscape June 2008 - (Free Research) Workscape is a Marlborough, Massachusetts-based provider of human resource solutions and it defines midmarket as companies with fewer than 10,000 employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Encouraging Independence: Promoting Consumer-Driven Health Plans and Decision Support Tools in the Workplace by Workscape June 2008 - (Free Research) Rising costs, shifts in employment, and ever-changing benefits plans are driving a cross-industry move to alternative HR services that give employees clear information, more relevant choices, and greater autonomy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America, Inc. August 2008 - (Free Research) Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Tuning at Porsche by Vurv Technology May 2008 - (Free Research) Case Study: PCNA selected Vurv Express Performance and rolled it out for all managers which has allowed them to develop their people to reinforce as a high performance automotive brand. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobile Point of Care Solutions Connecting People and Information at the Point of Care by Intel Corporation. February 2008 - (Free Research) This white paper details how a number of mobile solutions increase productivity and efficiency in the healthcare industry by delivering vital information where it is needed in each step of the patient care process. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance by Infor. March 2008 - (Free Research) Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless. June 2008 - (Free Research) Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

TimeSummit by Exaktime Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

e-Learning Survey: Bridging the gap between HR and employee training by SkillSoft Corporation July 2008 - (Free Research) This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extending Leadership Development: The Role of Technology-Based Learning by SkillSoft Corporation February 2008 - (Free Research) Technology-based learning enables organizations to reach more employees, improve training and yield positive results over an extended period of time. Learn more about the benefits of e-learning and best practices for implementing it in your... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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