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Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

2009 IT Skills and Salary Report by Global Knowledge March 03, 2009 - (Free Research) Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Security Magazine, January 2009: Look Who's Coming to Dinner--the Security Steering Committee by Information Security Magazine January 01, 2009 - (Free Research) This special issue of Information Security Magazine explains the ins and outs of security steering committees. Learn who needs to be there, why they need to be there, what they need to be doing, and how to help them do it. (EZINE) VIEW ABSTRACT | GO TO

Unified Communications Strategy and Business Case Services by Aspect by Microsoft December 01, 2008 - (Free Research) Unified Communications (UC) is a powerful set of tools and capabilities which can be leveraged to unlock benefits for your enterprise. Download this paper to find out how Aspect Professional Services will work closely with your key business and IT stakeholders to learn about your environment and develop a strategy and business case. (DATA SHEET) VIEW ABSTRACT | GO TO

Profiting from Absence Management: How to Cut the Costs of Employee Absences by Infor December 2008 - (Free Research) This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge March 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dealing with Specific Types of Difficult People by Global Knowledge October 2008 - (Free Research) One thing you can be sure of: If you don't do something about the "thing" that someone is doing that makes them difficult for you, you'll continue to get more of it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating a Lean and Flexible Workforce: How Top Manufacturers Develop a High Performance Workforce, Increase Agility, and Drive Profitable Growth by Infor December 2008 - (Free Research) This paper offers a perspective on the challenges we now face and what steps we can take to achieve leadership in this critical area. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Optimizing SAP Accounts Payable by Dolphin Corporation June 2009 - (Free Research) In an age when companies are tightening financial controls and automating business processes, Accounts Payable remains a largely manual process. This whitepaper discusses Dolphin's Best Practice approach and solutions for automating and optimizing Accounts Payable in SAP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

REI: Workforce Optimization and Management by Infor December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BusinessWeek Research: Talent Management - The New Business Imperative by SAP America Inc August 2007 - (Free Research) Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Fixed Mobile Convergence by BlackBerry June 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to BI Tools and Strategies by Tableau Software June 2009 - (Free Research) Business intelligence is more important now than ever, largely because it can help identify business inefficiencies and drive business results and new revenue - all critical in an economic downturn. Read this guide to learn about the latest trends in business intelligence, and the strategies and tools that will lead to a successful BI project. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Unlock the Hidden IT Opportunities in Troubled Economic Times by BMC Software, Inc June 2009 - (Free Research) IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ride the Express Lane in the Journey to Speed ITIL® Adoption by BMC Software, Inc June 2009 - (Free Research) The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications: A Good Investment in a Down Economy by SearchUnifiedCommunications.com June 2009 - (Free Research) Spend the day in this interactive Virtual Seminar, "Unified Communications: A Good Investment in a Down Economy", and learn how UC can help your business survive the recession. And the best part? You will get to hear from several experts and network with your peers, all from your own desk. (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Global Delivery: A Course to High Performance in a Multi-Polar World by Accenture February 2009 - (Free Research) To fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery by BlackBerry January 2007 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits for going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Revitalizing Healthcare Delivery with Mobile Communications: Making the Case for BlackBerry Adoption by BlackBerry November 2007 - (Free Research) This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extend the Value of SAP to Labor Management by Kronos Incorporated May 2009 - (Free Research) This whitepaper will discuss the reasons why companies consider automating their time and attendance functions and how many companies achieve a greater ROI from using Kronos over SAP solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Winning the War for Talent in the High-tech Industry by SAP America Inc January 2009 - (Free Research) Human capital management (HCM) is becoming a priority for high-tech senior executives. The workforce is not only a source of competitive differentiation, but also the key to accomplishing a number of strategic goals such as product and service innovation and process improvements. This SAP Executive Insight addresses key questions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Exciting Future of Monitoring Patient Health from Home with Blackberry Solution by BlackBerry February 2009 - (Free Research) Because of cost restrictions and burdened healthcare systems, daily monitoring of patients with diseases has been nearly impossible. Seeking a solution, UHN and Mount Sinai Hospital conducted a 33-patient trial and found BlackBerry smartphones could increase patient involvement in their healthcare without adding pressure to the healthcare system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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