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Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Use Workflows In SharePoint by Global Knowledge July 06, 2010 - (Free Research) In this white paper, we will discuss how SharePoint workflows work and how you can implement them to im­prove existing business processes. We will look at the existing predefined workflows that come with SharePoint and you will see how to create your own using the SharePoint Designer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: The Next Revolution: Cloud Computing - Top reasons why more and more companies are turning to cloud-based call center software to improve their bottom line by inContact May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SQL Server virtualization: What's new and what's old by Dell Inc., Microsoft and AMD July 26, 2010 - (Free Research) SQL Server MVP Denny Cherry calls in to this podcast to discuss the usual challenges of virtualizing SQL Server, the benefits of working through such issues, and if SQL Server 2008 R2 and Hyper-V can help. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Four Principles of Effective Threat Protection: Defining the right strategy and tools to defend your business against malware by Sophos, Inc. June 24, 2010 - (Free Research) Threat protection requires an updated approach now that the classic model of anti-virus plus firewall is no longer enough. Best practice calls for interlocking layers of protection that support your business processes and digital assets. Read on to learn principles you can use to strike a balance between enabling business and ensuring security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying the Transition to Virtualization with a Business-ready Virtual Infrastructure from Dell and Microsoft by Dell, Inc. and Intel April 05, 2010 - (Free Research) Dell's virtualization solution paired with Microsoft's Windows Server® 2008, featuring Hyper-V™ technology and System Center Virtual Machine Manager (SCVMM) 2008, is a business-ready virtual infrastructure that answers this call with simplified, cost-efficient deployment and management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 17, 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle VM Server for SPARC - Enabling a Flexible, Efficient IT Infrastructure by Oracle Corporation April 17, 2010 - (Free Research) Enterprises need strategies and tools that help maximize the use of every compute asset and improve operational flexibility. This white paper highlights the advantages of using server virtualization to capture business value through an efficient, nimble IT architecture built on Oracle VM Server for SPARC (previously called Sun Logical Domains). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 01, 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft System Center Configuration Manager 2007 SP2, R2, R3 by Global Knowledge July 27, 2010 - (Free Research) The fourth edition of Microsoft’s System Management Server was released in August, 2007 with a new name, System Center Configuration Manager, making it part of the System Center brand. This paper will go through the components of each variety of this product to clear up any confusion around this valuable piece of management software. (WHITE PAPER) GO TO WHITE PAPER

A Checklist for Effective Operational Data Integration Solutions by Oracle Corporation May 04, 2010 - (Free Research) This webcast reviews a checklist of 5 key requirements for implementing high-performance and reliable solutions to integrate data across your operational systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top 5 Requirements for High-Performance Operational Data Integration by Oracle Corporation March 04, 2010 - (Free Research) This webcast presents the top 5 requirements for implementing high-performance and reliable solutions for integrating data across your operational systems. Real-world customer implementations will be highlighted. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Securing Layer 2 by Global Knowledge February 12, 2010 - (Free Research) For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Decision Checklist: Antimalware by ESET June 14, 2010 - (Free Research) Companies face complicated buying decisions when it comes to buying host-based antimalware, starting with whether to purchase a protection suite, and what to include in that all-in-one package. Read this paper to find out more. (EGUIDE) VIEW ABSTRACT | GO TO

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extreme Savings: Cutting Costs with WAN Optimization by Riverbed Technology, Inc. August 01, 2009 - (Free Research) Did you know it's possible to cut IT costs without impacting day-to-day IT operations? In fact, when you download this whitepaper from Riverbed on cost-savings through WAN optimization, you'll discover how businesses of all different sizes have realized a return on investment in areas such as bandwidth reduction and IT consolidation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the Right Server Selection Part 2 - Handling Storage and server management issues by Dell, Inc. and Microsoft April 12, 2010 - (Free Research) This second article in a three-part series looks at storage and server management issues. (EGUIDE) VIEW ABSTRACT | GO TO

Telepresence: Reengineering Business Collaboration by TANDBERG, now part of Cisco December 01, 2009 - (Free Research) This whitepaper discusses what the drivers are for telepresence; why traditional collaboration technology is losing its way; and how telepresence is revolutionizing the way people conduct business today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc. June 07, 2010 - (Free Research) Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 01, 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution April 01, 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Maturity Monitor: The State of Customer Experience Capabilities and Competencies by SAS Institute Inc. August 24, 2009 - (Free Research) This white paper presents you with the information to understand the customer experience management philosophy, strategies and tactics across a broad base of companies. Read this paper to learn the advantages that accrue with superior customer experience capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond Boundaries: A New Role in Finance in Driving Business Collaboration by SAP America, Inc. June 01, 2008 - (Free Research) In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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