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New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Centralized Control - Identity and Access Management for Today's Enterprise by Microsoft Corporation India Pvt Ltd December 21, 2009 - (Free Research) This expert e-guide lays out many process and security benefits of using a centralized access administration model. Discover the three major phases of the access lifecycle and learn why using a centralized model mitigates security risks when employees are terminated or move within the organization. (EGUIDE) VIEW ABSTRACT | GO TO

IT Decision Checklist: Remote Access by Juniper Networks, Inc. March 19, 2010 - (Free Research) Today’s mobile workforce is putting a priority on selecting the right remote access solution for your organization. We’ll help you decide which best fits your company’s needs and enables your remote workers and partners to securely access the files, systems and networks they need. Read more to find out! (EGUIDE) VIEW ABSTRACT | GO TO

eGuide - Mobile Security Policies by BlackBerry February 16, 2009 - (Free Research) In this expert E-Guide, you'll discover three key elements that are essential to your mobile security policy and learn how government regulations affect what is required in your policy. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

AVG Internet Security Business Edition v9 by AVG Technologies USA, Inc. November 17, 2009 - (Free Research) AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

State of Internet Security, Q3 - Q4 2009 by Websense, Inc. February 16, 2010 - (Free Research) Do you know just how adept Web adversaries have become in using the Internet to spread malware in their attacks? Understand where the true threats lie with this report which summarizes the significant findings of Websense researchers using the ThreatSeeker™ Network during the six-month period ending December 2009. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Chapter 1: Quick Tutorial For Evaluating Backup Products by Quantum Corporation February 09, 2010 - (Free Research) This chapter from this SearchDataBackup.com best practices backup guide walks you through the process of evaluating and purchasing backup products. This backup product buying guide lists the criteria involved in selecting backup products for each backup product category and offers product specifications that will help you compare products. (EGUIDE) VIEW ABSTRACT | GO TO

Guide to Deploying 802.11n Wireless LANs: Nine Key Recommendations for Success by Fluke Networks August 18, 2009 - (Free Research) This paper will discuss the basics of 802.11n technology as well as all of the unique design and integration challenges. This paper will also outline nine recommendations for deploying and migrating to 802.11n WLANs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP Vulnerabilities by McAfee, Inc. March 09, 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket E-Guide: Fight Web-based Malware with Web Security Gateways: A New Breed of Integrated Technology by SonicWALL February 10, 2010 - (Free Research) In this expert E-Guide, take a closer look at how Web security gateways work to provide comprehensive network protection against damaging and often automated threats. (EGUIDE) VIEW ABSTRACT | GO TO

Evaluation Guide: SharePoint 2010 for the Professional Developer by Microsoft Corporation India Pvt Ltd December 04, 2009 - (Free Research) The SharePoint 2010 developer evaluation guide describes the SharePoint 2010 developer platform, including walkthroughs of some of the new capabilities for developers. (EGUIDE) VIEW ABSTRACT | GO TO

Top 10 Ways to Protect against Web Threats by Blue Coat January 01, 2006 - (Free Research) The Internet has become a playground for criminals who leverage its universal accessibility to commit small to large corporate crimes. This white paper provides the top ten ways users can protect themselves and their networks from the constant threats that exist on the Internet today. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

eGuide: SOA Implementation by Rocket Gang, Inc. January 27, 2010 - (Free Research) Service-Oriented architecture (SOA) allows organizations to quickly and efficiently respond to changes in the business environment and to leverage such change for competitive advantage. The SearchSOA.com Pocket E-Guide: SOA Implementation features expert insight into the key areas critical to the successful planning and implementation of an SOA. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Essential Guide to Threat Management by Information Security Magazine March 08, 2010 - (Free Research) Your organizations are under attack from organized groups that are after the lifeblood of your company. This essential guide from Information Security Magazine will identify those attack vectors and tell you how to best secure your critical digital assets. (EGUIDE) VIEW ABSTRACT | GO TO

E-Book: Manufacturing IT Guide - How to Evaluate and Buy Small to Mid-Size ERP Platforms by IQMS March 04, 2010 - (Free Research) This E-Book offers best practices for SMBs and midmarket organizations evaluating ERP platforms and provides suggestions on how to avoid procurement pitfalls. (EBOOK) VIEW ABSTRACT | GO TO

ESET NOD32 Antivirus 4 Trial by ESET November 03, 2009 - (Free Research) Enjoy Fast, Effective, and Easy to use Internet Security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition. (DEMO) VIEW ABSTRACT | GO TO DEMO

Security Threat Report: 2010 by Sophos, Inc. March 02, 2010 - (Free Research) The first decade of the 21st century saw a dramatic change in the nature of cybercrime. Hackers have evolved from teenage boys spreading graffiti for kicks and notoriety to organized, financially motivated gangs. Read this white paper for a better understanding of the history of malware and learn to craft a better, safer future for internet users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010: Cybercrime Coming of Age by ESET January 01, 2010 - (Free Research) In this paper you'll read that cybercrime is on the rise, not only in terms of the number of perpetrators and the volume of crimes committed, but also in terms of the range of techniques employed to carry them out. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Agile Development by Hewlett-Packard Company February 22, 2010 - (Free Research) Read this E-Guide to learn how to maintain test consistency throughout the agile process, the benefits and common obstacles of agile test automation, and how to accelerate agile software testing throughout the entire process. (EGUIDE) VIEW ABSTRACT | GO TO

E-Guide: SearchHealthIT.com's Criteria for Meaningful Use of EHR by SearchHealthIT.com February 18, 2010 - (Free Research) The federal government unveiled its criteria for the meaningful use of electronic health records (EHRs) on Dec. 30. The criteria, spelled out in a document known as the Meaningful Use Notice of Proposed Rulemaking, must be met in order for a hospital or eligible provider (EP) to qualify for reimbursement of the cost of EHR software under the ARRA. (EGUIDE) VIEW ABSTRACT | GO TO

Security Trend Advisory by CDW Corporation March 06, 2009 - (Free Research) Check out this document to learn how to best achieve server security while supporting collaborative platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Virtualization from Data Center to Desktop by Microsoft Corporation India Pvt Ltd September 15, 2008 - (Free Research) Read this comprehensive guide for customers to better understand Microsoft Virtualization and its role in enabling Dynamic IT and a people-ready business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FACTS® Web™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

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