Help Desk and Call Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Network Management | Remote Access Technologies | Managed Security Services | Customer Self-service/ e-Self Help | Unified Communications / Voice & Data Convergence | Mobile Device Management | Business Process Management (BPM) | Service Oriented Architecture (SOA)

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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc. February 08, 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company February 08, 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa July 26, 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ingersoll Rand Increases Business Agility with Microsoft Online Services by Microsoft May 01, 2009 - (Free Research) Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Virtualization and the Green Data Center: Server Virtualization Can Help Reduce Energy Costs by up to 50% by CDW Corporation October 23, 2008 - (Free Research) Server virtualization coupled with consolidation can help data center managers with efficiency and cost issues. Check out this paper to learn how your organization can achieve significant data center energy savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing the Maximum Value from SAP Investments by SAP America, Inc. March 15, 2010 - (Free Research) From initial identification of a business need to actual engagement, The SAP Services Organization helps you realize maximum value from your technology investments. Our mission is to help your business become a clear enterprise, prepared for risk and uncertainty and able to adjust operations as market conditions change. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst Webcast with Merv Adrian: Leverage your Data Assets Across the Global Enterprise by Sybase, Inc. March 11, 2010 - (Free Research) As IT infrastructures grow more complex there is a need for data to be synchronized, integrated, consolidated, and migrated. Watch this webcast to learn about the critical issue of data integration environments in the enterprise and how Sybase can help your organization meet its data replication, data movement and real-time reporting needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtualization - Aligning IT Supply With Business Demand by Arrow ECS HP Group and Intel October 01, 2005 - (Free Research) Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Greater Performance and Efficiency with Hybrid Storage Pools by Sun Microsystems, Inc. December 01, 2009 - (Free Research) This paper provides an overview of Hybrid Storage Pools and how they can help businesses meet growing demands for storage I/O throughput in today's data-intensive applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Economic Challenges Through Accelerated Virtualization by Dell, Inc. June 01, 2009 - (Free Research) With the current economic state the way it is CIOs must rethink how they manage IT costs and operations. This white paper will take a closer look at how virtualization can help cut down the costs as well as improve efficiency of the data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get More Virtual with Dell and VMware vSphere by Dell, Inc. June 09, 2009 - (Free Research) Learn how Dell has designed and integrated the Dell EqualLogic Virtual SAN with VMware® vSphere 4.0 with to help you save money and get more virtual. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Monitoring Enterprise-Wide Business Risk by ArcSight, Inc. December 02, 2008 - (Free Research) This paper presents ArcSight EnterpriseView, a solution designed to help customers understand who is on the network, what data they are seeing, and which actions they are taking with that data. While doing so, EnterpriseView provides the context to understand whether the business faces additional risk of data loss, compliance breach, or fraud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extreme Rules of Snowboarding by InRule Technology January 27, 2010 - (Free Research) A business must be decisive, based on decisions that are accurate, timely, easily changed. Business rule technology manages & executes complex business logic, provides easier authoring & effective integration for .NET developers and architects. InRule® leverages investments in key Microsoft technologies including Visual Studio and Word. (VIDEO) VIEW ABSTRACT | GO TO

DELL™ PowerEdge™ Half-Height M610 and Full-Height M710 Blade by Dell, Inc. and Intel December 01, 2008 - (Free Research) The Dell PowerEdge M-Series blade servers help cut operating expenses through energy efficiency, product flexibility, and efficient use of data center space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell and Microsoft solutions help ServiceU deliver reliable system performance and create a virtualized environment that reduces power consumption by 50 percent by Dell and Microsoft February 01, 2009 - (Free Research) ServiceU Corporation was challenged to deploy reliable hardware to support its Microsoft® SQL Server® 2008 environment and virtualize other applications to enhance business flexibility. Read this case study to learn about the benefits that ServiceU achieved through by implementing Dell hardware and Microsoft Hyper-V technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell Helps Customers Reduce Spending on Power, Hardware, and Software by Dell and Microsoft August 09, 2009 - (Free Research) Companies that seek infrastructure consulting from Dell often want to cut expenditures. Dell can help customers reduce costs by taking advantage of Windows Server 2008 R2, Windows 7, and Dell products and services. Read this case study to learn more! (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Say Yes to Virtualization: Server Virtualization Helps Businesses Achieve Considerable Reductions in Total Cost of Ownership (TCO) by CDW Corporation September 09, 2009 - (Free Research) Virtualized servers are yielding dramatic cost savings through consolidation of physical resources, reductions in power and cooling requirements, and slashed operational expenses. It’s delivering a magnitude of benefits that many businesses find virtually amazing. Read this whitepaper to learn more about the benefits of server virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Surprising Security Threat: Take Steps Now to Safeguard Print Devices and Printed Data by CDW Corporation March 16, 2009 - (Free Research) Are your company's printers secure? Today’s networked printers and multifunction devices (MFDs) are an easy yet powerful way to offer cost-effective and more capable printing capabilities to employees. Read this paper to learn about security risks associated with printers and what you can do to heighten security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Log and Event Management by Tripwire, Inc. January 29, 2010 - (Free Research) Read this white paper to learn more about how to collect, store, and manage log data in ways that not only ensure regulatory compliance, but actually bolster your organizations overall security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Ways to Improve Corporate Sustainability while Cutting Costs by Planon November 01, 2009 - (Free Research) One big area organizations often find easy ways to improve is in its facilities/real estate management. Cutting consumption translates into cost savings and helps the environment. Reducing your overall square footage reduces your electrical consumption and your carbon emissions. Read this analyst insight to learn how to get started. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Service Availability Tool by Fluke Networks November 04, 2009 - (Free Research) The Service Availability Tool helps network technicians and administrators verify and troubleshoot network services quickly and easily. With the Service Availability Tool you can quickly verify service port status, measure response time, run TCP trace routes, and more. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

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