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Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

2009 IT Skills and Salary Report by Global Knowledge March 03, 2009 - (Free Research) Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 IT Skills and Salary Report by Global Knowledge March 2010 - (Free Research) The global recession that began in 2008 has impacted almost everyone, either through job loss, reduction in salary and benefits, or job change. This year’s salary survey, the third in partnership between Global Knowledge and TechRepublic, captures the magnitude of changes that have impacted the IT profession. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Skills in Demand in 2010 by Global Knowledge January 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: IT in the Electronic Hospital by Imprivata February 2010 - (Free Research) The federal government's push for electronic healthcare records has made data security even more pressing. This eBook takes a look at where healthcare IT leaders should begin and what they should watch out for as they move to embrace the HITECH Act and other initiatives. Read on to learn more. (EBOOK) VIEW ABSTRACT | GO TO

Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa July 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Geek Speak v2.0: A Glossary of Common IT Terms by Global Knowledge March 2010 - (Free Research) Need to know the difference between copper and optical fiber? Want to learn what the acronyms PBX, PC, PCI, PCIe, PCM, PDA, and PDU mean? Our "Geek Speak v2.0" can teach you all this and more. An update to our popular v1.0 "Geek Speak", this white paper will teach you more than 650 popular IT words, phrases, and acronyms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Project Management & Business Skills Training Catalog by Global Knowledge December 2009 - (Free Research) Throughout the following pages, you can read about our approach, solutions, methodology, and courses - the sum of our vast resources - all designed to promote your pursuit of superior personal and business performance through rapid skills development. (BOOK) VIEW ABSTRACT | GO TO

Three Blind Men and an Elephant: The Power of Visual Analysis by Tableau Software January 2007 - (Free Research) Learn how faceted analytical displays can lead to insight that would be difficult to unearth otherwise. Faceted analytical displays are powerful and will help you discover new information that will translate into big benefits for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Server and Application Protection - Behind the Lines by Trend Micro February 2009 - (Free Research) For organizations evaluating the benefits of server and application protection systems and making a case for incorporating them into the IT infrastructure, Trend Micro recommends examining nine different areas of business interest. This white paper details these topics and examines Trend Micro server and application protection software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Steps to Successful Software Investment Management Through Project Portfolio Management by IBM January 2010 - (Free Research) Discover ten steps from IBM and our partners that can help you achieve a successful project portfolio that aligns to your organizational and business strategy. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Lifecycle Approach to Systems Quality: Because You Can’t Test in Quality at the End by IBM December 2009 - (Free Research) This white paper looks at approaches for effectively integrating quality management into lifecycle activities and the potential benefits this can deliver for project and business outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Going Beyond Simple Infrastructure Monitoring with HP SiteScope by Hewlett-Packard Company March 2010 - (Free Research) This paper will showcase many advanced capabilities of HP SiteScope software that can enable an enterprise to monitor more of its infrastructure, including Simple Network Management Protocol (SNMP) by management information bases (MIB), network bandwidth, script and enterprise application monitors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Reasons to choose Talend by Talend March 2010 - (Free Research) When choosing a data integration solution, companies are confronted with many product choices, multiple sources of information and different vendors. This paper cuts through the confusion with the top 10 reasons companies choose open source for their data integration needs and 31 proof points from actual users of open source data integration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BI for Business Users: How IT Can Make Business Intelligence Easy for Everyone by IBM April 2009 - (Free Research) This white paper explores how today's advanced business intelligence solutions can put powerful, informative BI information into the hands of more users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AVG Internet Security Business Edition v9 by AVG Technologies USA, Inc. November 2009 - (Free Research) AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Global Threat Trends- February 2010 by ESET January 2010 - (Free Research) Review this report to see what threats had the highest number of detections in the past month according to the results of a sophisticated analysis provided by ESET's ThreatSense.Net®. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing the Total Cost of Ownership of Business Intelligence Solutions: How SaaS BI Can Reduce TCO by 70% versus Traditional and Open Source BI by Birst March 2010 - (Free Research) BI solutions provide organizations with the insight required to make critical business decisions. This paper outlines how Software-as-a-Service (SaaS) BI outperforms traditional and open source BI solutions by offering greater TCO advantages via automation, easier integration and lower staffing costs thus enabling faster, easier BI deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical Approaches for Securing Web Applications across the Software Delivery Lifecycle by IBM July 2009 - (Free Research) When delivery is implemented in a collaborative, repeatable, and process-oriented manner, companies can benefit from more efficient development models and secure applications. Integrating security into these processes from the beginning can curb expensive and time consuming “gotchas” at the end of the lifecycle. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Putting Open Source to the Test: The Making of JBoss Enterprise Middleware by JBoss, a Division of Red Hat April 2008 - (Free Research) This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Should You Install Messaging Security Software On Your Exchange Server? by Sunbelt Software January 2010 - (Free Research) Osterman Research completed Web-based surveys with individuals involved in managing Microsoft Exchange for their organizations. This white paper discusses the results of the surveys, conclusions about administrators’ attitudes about installing third-party software on the Exchange Server, and it provides information on Sunbelt Software’s VIPRE®. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webinar: Deploying a Major Server Upgrade on the Cloud by RightScale March 2010 - (Free Research) This webinar continues the exploration of how to manage deployments on the cloud. We demonstrate how much easier and more efficient it is to perform maintenance tasks on the cloud using the RightScale Cloud Management Platform, while staying in control through the entire process. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

VoIP Vulnerabilities by McAfee, Inc. March 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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