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ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
Fire & Security Success Story by SERVICEPower.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc.
P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.
Web 2.0: Tips for Recruiting in a New Landscape by iCIMS
July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.
A Healthy Dose of Remote Access for Healthcare Organizations by Citrix Online - GotoMyPC
July 2008 - (Free Research) More healthcare workers than ever before are performing at least part of their jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond…
Leadership and Corporate Culture by CRMindustry.com
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January 2004 - (Free Research) A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures.
Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
Best of Breed Solutions for Workforce Management by Acumen Data Systems
March 2008 - (Free Research) The workforce is your most valuable asset. Learn how you can choose the right solution to solve your most pressing workforce related challenges.
Lawson Enterprise Financial Management Software by Lawson Software
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The Lawson Enterprise Financial Management software suite supports the full cycle of finance, from budgeting and forecasting, through the management of projects and activities, to the reporting of results. Organizations gain enhanced information for targeting growth and a platform for sustainable compliance.
Evaluating a Professional Services Automation (PSA) Solution by OpenAir
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March 2007 - (Free Research) A company's choice of a a Professional Services Automation (PSA) solution is a critical decision. Solutions differ across such factors as price, functionality, deployment and technology infrastructure. This SPI Research White Paper analyses some of the critical factors for organizations that are looking to deploy PSA.
Business Case for Performance Management Systems by Taleo
April 2008 - (Free Research) This research report is designed to help HR and line managers understand the business drivers and benefits of such systems - to aid in the development of the business case and planning process for selecting and implementing such systems.
VUE Software: Enterprise Incentive Management by CSSI.
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
Workforce Management: Optimizing Performance for Superior Customer Service by CRMindustry.com
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March 2004 - (Free Research) Of the myriad pressures faced by call center managers in today's customer-centric business environments, staffing remains the most challenging. It's no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces.
What Commissions Should I Pay My New Sales Person? by CellarStone
October 2007 - (Free Research) This is a key question for any sales manager or business owner contemplating hiring a new sales person. This article presents the considerations that typically go into the determination of the sales commission structure and payment plan.
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