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Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Meeting Compliance Objectives in SharePoint® by AvePoint, Inc. February 01, 2009 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

State of Internet Security, Q3 - Q4 2009 by Websense, Inc. February 16, 2010 - (Free Research) Do you know just how adept Web adversaries have become in using the Internet to spread malware in their attacks? Understand where the true threats lie with this report which summarizes the significant findings of Websense researchers using the ThreatSeeker™ Network during the six-month period ending December 2009. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AVG Internet Security Business Edition v9 by AVG Technologies USA, Inc. November 17, 2009 - (Free Research) AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

OpenBench Lab Report: Better Data Protection for VMware vSphere by Veeam Software February 17, 2010 - (Free Research) This white paper focuses on how IT professionals can achieve better VMware vSphere data protection through unified backup and replication to significantly simplify sophisticated IT backup and recovery procedures in virtual environments that include both ESX and ESXi hosts to meet service level agreements with aggressive RTO and RPO requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating Service Provider Points of Presence Using Virtualization to Optimize and Consolidate Networks by Juniper Networks, Inc. March 16, 2010 - (Free Research) This white paper outlines the challenges that service providers are facing in the points of presence (POP), and presents the results of the NSP study quantifying the operational and capital savings possible through POP consolidation with virtualization. Read this white paper to learn how to improve the efficiency of POPs through virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solid State Drives and their Rapid Advent in Enterprise by Atrato, Inc. March 12, 2010 - (Free Research) In the last 10 years, processors have increased throughput by factors of 1,000 and drive capacity has increase dramatically while speed of access hasn’t. This podcast identifies SSD as a solution and why it is an ideal for storage environments today. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

VoIP Vulnerabilities by McAfee, Inc. March 09, 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deduplication Enabled Disaster Recovery: An Overview of the Breakthrough ProtecTIER Replication Offering by IBM by IBM August 11, 2009 - (Free Research) This paper describes the native replication feature of ProtecTIER®, IBM’s enterprise-class deduplication solution, and demonstrates that deduplication-enabled replication provides dramatic improvements to Disaster Recovery operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email Archival Best Practices and Competitive Analysis by Tangent February 01, 2010 - (Free Research) Unless you are your own employee and your own customer, you’ll probably need to archive your emails properly. If you do any correspondence through email, all those discussions and agreements made in the email will be deemed discoverable by the courts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESET NOD32 Antivirus 4 Trial by ESET November 03, 2009 - (Free Research) Enjoy Fast, Effective, and Easy to use Internet Security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition. (DEMO) VIEW ABSTRACT | GO TO DEMO

2010: Cybercrime Coming of Age by ESET January 01, 2010 - (Free Research) In this paper you'll read that cybercrime is on the rise, not only in terms of the number of perpetrators and the volume of crimes committed, but also in terms of the range of techniques employed to carry them out. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Trend Advisory by CDW Corporation March 06, 2009 - (Free Research) Check out this document to learn how to best achieve server security while supporting collaborative platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Myths on Direct-To-Net by Blue Coat December 28, 2007 - (Free Research) Read this brief paper to see common myths about Direct-to-Net dispelled. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Security Threat Report: 2010 by Sophos, Inc. March 02, 2010 - (Free Research) The first decade of the 21st century saw a dramatic change in the nature of cybercrime. Hackers have evolved from teenage boys spreading graffiti for kicks and notoriety to organized, financially motivated gangs. Read this white paper for a better understanding of the history of malware and learn to craft a better, safer future for internet users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Ways to Protect against Web Threats by Blue Coat January 01, 2006 - (Free Research) The Internet has become a playground for criminals who leverage its universal accessibility to commit small to large corporate crimes. This white paper provides the top ten ways users can protect themselves and their networks from the constant threats that exist on the Internet today. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Visibility and Control with Proxy Appliances by Blue Coat December 03, 2007 - (Free Research) This paper explores a high-performance solution that can provide total visibility and control of all network users during Web-based communications with zero impact on firewall operations and network bandwidth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Social Media Cyber Attack Risks by SecureWorks February 23, 2010 - (Free Research) The same properties that make social networking sites attractive to users make them well-suited for malicious activity. View this webcast to get a deeper look at social networking risks and examples of attacks. Also learn how to minimize insider threats with employee training and education. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Intelligence: Actionable Insights for Business Decision Makers by SAP America, Inc. January 23, 2009 - (Free Research) To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FACTS® Web™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Not all malware detection is created equal by Sophos, Inc. November 2009 - (Free Research) The internet is now the number-one conduit for infecting users with malware. Sophos detects a new infected web page every few seconds. This white paper outlines the terms you need to know and the steps you should take to stay safe. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc. September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store. (BROCHURE) VIEW ABSTRACT | GO TO

BT Embraces Web 2.0 with Blue Coat Systems by Blue Coat December 2008 - (Free Research) Read this case study to learn how BT selected Blue Coat ProxySG for its flexibility in combining user and application visibility, with extremely granular levels of security and control, to enforce rules that allowed undisruptive use of recreational applications and safe access to sites previously considered off-limits, such as MySpace. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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