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Brand Management - Leveraging the Power of Integrated Marketing by SAP America, Inc. February 01, 2008 - (Free Research) The evolution of consumer marketing causes everyone to think in new ways. Instead of reaching consumers through traditional media, Internet, product placement and word of mouth are good alternatives. Check out this paper for more information about integrated brand management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ManageEngine Password Manager Pro by ManageEngine July 13, 2010 - (Free Research) Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises. (DEMO) VIEW ABSTRACT | GO TO DEMO

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lean Business Intelligence - How and Why Organizations Are Moving to Self-Service BI by SAP America, Inc. February 01, 2010 - (Free Research) This paper presents the findings of a Forrester Consulting evaluation of over 30 interviews with professionals across multiple industries across the world and presents how SAP® BusinessObjects™ offers a comprehensive solution that will help in solving the majority of issues in providing self-service BI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GFI WebMonitor: Web Security, Monitoring & Internet Access Control - 30 Day Free Trial! by GFI Software Ltd. May 28, 2009 - (Free Research) GFI WebMonitor polices Internet access, reports on users’ website browsing habits and downloads, while providing web security features such as anti-virus and malware protection in real-time for SMBs. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy by SAP America, Inc. April 24, 2009 - (Free Research) Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis by SAP America, Inc. June 02, 2009 - (Free Research) The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud. (VIDEO) VIEW ABSTRACT | GO TO

E-Guide: SaaS Evaluation-- Considerations for a SaaS Service-Level Agreement by Trend Micro July 14, 2010 - (Free Research) In this e-guide, our expert will explore how to assess and manage the effects that a security SaaS transition will have on an IT infrastructure and management processes. (EGUIDE) VIEW ABSTRACT | GO TO

Multi-channel Marketing: Orchestrate Message, Channels and Countries by SDL Web Content Management Solutions Division July 27, 2010 - (Free Research) Online marketing needs to be coordinated and consistent with marketing communication and business objectives. SDL Tridion provides unique opportunities to coordinate communications through different channels, across sites and different countries. SDL Tridion enables marketers, technical staff, and corporate communicators to collaborate as well. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cross-Channel Commerce: The Consumer View by Art Technology Group (ATG) June 07, 2010 - (Free Research) ATG commissioned a survey to taken to learn more about consumer’s purchasing habits across several channels and this report presents the highlights of this study. Continue reading to learn more about how consumers are using multiple channels to purchase products now, whether it is online, mobile devices, in-store, and more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 17, 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc. January 01, 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Greenheck Business Transformation Study by itelligence, Inc. August 26, 2010 - (Free Research) Greenheck, a manufacturer of air movement and control equipment, has grown significantly in the past few years. As a result, the company’s decades-old core systems were strained, and the company’s IT group was struggling to keep up. Greenheck selected SAP IM&C software for the range of integrated tools needed to support the entire business. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CRM and Social Networking: Engaging the Social Customer by Microsoft June 09, 2009 - (Free Research) As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Centricity Master Data and the 360 Degree View by DataFlux Corporation January 22, 2010 - (Free Research) This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 27, 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server Backup: Basic Methods for Protecting Your Most Valuable Data by Marathon Technologies August 27, 2010 - (Free Research) This webcast outlines the different backup and restore techniques available for SQL Server environments and demonstrates how (and when) to use each. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Citrix XenClient by Citrix May 12, 2010 - (Free Research) Desktop virtualization is delivering significant benefits. User flexibility, desktop management cost reduction, and enhanced data security and access control. Now, Citrix XenClient extends all the benefits of desktop virtualization to laptop users.     (PRODUCT DEMO) GO TO

Server Virtualization for SMBs by VMware and Intel July 21, 2010 - (Free Research) Join in this interactive classroom to hear from well-known IT blogger and instructor Mike Laverick, as he guides you through and demonstrates  virtual machine(VM) templates and thin provisioning, backup virtual appliances, and the consolidation of VMs. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

What IT Managers Need to Know About IP Surveillance by D-Link June 15, 2010 - (Free Research) The video surveillance market is in the throes of transition. IP surveillance is rapidly taking over from traditional analog CCTV. Within the next three years more than half the surveillance cameras used in North America will be IP cameras, according to the research firm Frost & Sullivan. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: Meeting Communications Industry Imperatives with the Right Data Management Framework by IBM June 23, 2010 - (Free Research) Because of intense competition and demands from consumers, Communications Service Providers and Equipment Providers are looking for ways to accelerate deployment of new services and increase average revenue per user. This presentation features IBM’s Worldwide Sales Leader of Telco Industry Software. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc. September 02, 2010 - (Free Research) Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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