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Indexing Text and HTML Files with Solr, the Lucene Search Server : A Lucid Imagination Technical Tutorial by Lucid Imagination February 19, 2010 - (Free Research) Apache Solr is the popular, fast open source enterprise search platform using Lucene as its core search engine. It is highly scalable, providing distributed search and index replication, and it powers the search and navigation features of many of the world's largest internet sites. Access this tutorial to learn more about indexing with Solr 1.4. (TRAINING GUIDE) VIEW ABSTRACT | GO TO

8 Problems of Keyword Search in E-Discovery - A Guide for Fortune 1000 Companies by FTI Technology December 18, 2009 - (Free Research) With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Explorer for Exchange Version 7.0.2 - 30-Day Free Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) Financial records, human resource data, customer profiles and more are just a few of the content types that could get in the wrong hands if the appropriate security controls are not in place. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Archiving and SAP® Environments: For Business, IT, and Regulatory Requirements by ASG Software Solutions February 22, 2010 - (Free Research) A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Read this paper to find out more about comprehensive archiving solutions in SAP environments and how they can help manage enterprise content. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving Your Lotus Notes Domino and Blackberry Problems by BlackBerry March 2008 - (Free Research) This guide was compiled to help answer some of your most frequently asked BlackBerry questions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Deploying a Server-based Network for Small Business - First Server Makeover by Dell, Inc. and Microsoft December 2009 - (Free Research) Watch this video and learn how three small businesses experienced implementing their First Server. Learn how server-based networks helped these small businesses keep customer information protected, share communications, as well as re-alter their company website. (VIDEO) VIEW ABSTRACT | GO TO

Infrastructure & IT Operations Management - Free Software Download! by Splunk March 2010 - (Free Research) Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds, instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. Try this 60 day free trial now! (TRIAL SOFTWARE) GO TO

IT Decision Checklist: Remote Access by Juniper Networks, Inc. March 2010 - (Free Research) Today’s mobile workforce is putting a priority on selecting the right remote access solution for your organization. We’ll help you decide which best fits your company’s needs and enables your remote workers and partners to securely access the files, systems and networks they need. Read more to find out! (EGUIDE) VIEW ABSTRACT | GO TO

Presentation Transcript: SMB Server School: Considerations for integrating Windows Server into a cloud computing environment by Dell, Inc. and Intel March 2010 - (Free Research) This presentation transcript explores how to effectively mitigate architecture, security, and management risks to ensure a successful Windows Server integration into your cloud computing environment. Protect your organization from risks to customer data and liability issues and learn how to better manage virtualized and cloud environments. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

SMB Server School: Considerations for integrating Windows Server into a cloud computing environment by Dell, Inc. and Intel March 2010 - (Free Research) This webcast explores how to effectively mitigate architecture, security, and management risks to ensure a successful Windows Server integration into your cloud computing environment.  Protect your organization from risks to customer data and liability issues and learn how to better manage virtualized and cloud environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ten Signs That You Need a New Server by Dell, Inc. and Microsoft December 2009 - (Free Research) If you're a small or medium business owner with more than one computer, it's time to consider investing in a server. A server will keep your data secure and organized and will help you run your business more efficiently and professionally. If you've reached one of the 10 thresholds in this paper, a server could do your business a world of good. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

How to "MAP" Your Infrastructure for Windows 7 and Server 2008 by Global Knowledge November 2009 - (Free Research) The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server 2008 Hyper-V Case Study: With Virtualization, Newspaper Reduces Costs, Gains Infrastructure Flexibility by Microsoft Corporation India Pvt Ltd August 2008 - (Free Research) When the Atlanta Journal-Constitution's IT staff faced critical power and cost problems due to server proliferation, they worked with Microsoft and Dell consultants to implement the Windows Server 2008 Enterprise operating system with Hyper-V technology and Microsoft System Center Virtual Machine Manager 2008. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: Three IT Questions for the Small Business Owner, Part 1 - What is a Server and Why Should I Care? by Dell, Inc. and Microsoft December 2009 - (Free Research) In this webcast Q&A transcript with expert Greg Shields you'll learn how to take the first step to taking on a server into your infrastructure. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Decide to Survive: Four Imperatives that Make Decision Management Essential in Today's Uncertain Environment by FICO February 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc. February 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying Branch Office Management by Search EnterpriseWAN E-Books March 2010 - (Free Research) Branch IT managers face a very dynamic environment. The number of branches is rising, telecommuting is increasing, and the demand for applications is expanding. You need to take a proactive approach, classify branches, and establish SLAs that tie to each class and can then be met through the deployment of various technologies. (EBOOK) VIEW ABSTRACT | GO TO

Delivering Customer Service via the Contact Center and the Web by Microsoft September 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution June 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Service Excellence Across The Enterprise by Numara Software February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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