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How to ensure data privacy compliance in the application testing environment by Compuware Corporation October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company February 08, 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons Learned from Real-Life Implementations by Hewlett-Packard Company February 08, 2010 - (Free Research) This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing the Maximum Value from SAP Investments by SAP America, Inc. March 15, 2010 - (Free Research) From initial identification of a business need to actual engagement, The SAP Services Organization helps you realize maximum value from your technology investments. Our mission is to help your business become a clear enterprise, prepared for risk and uncertainty and able to adjust operations as market conditions change. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Insight Capacity Advisor Virtualization Services by Hewlett Packard Company and Intel June 07, 2010 - (Free Research) With HP's Insight Capacity Advisor Virtualization Services, organizations can get better return on investment (ROI) and achieve lower total cost of ownership (TCO). Additionally, these services make better use of your infrastructure and increase overall flexibility and reliability throughout it. Read this paper for details. (DATA SHEET) VIEW ABSTRACT | GO TO

The 7 Key Components for an Effective Case Management Methodology by ASG Software Solutions May 05, 2010 - (Free Research) Case management is a care delivery framework with the potential to relieve three of the most significant pressures facing hospital leaders. The purpose of this paper is to illustrate a number of ways in which hospital case management can and does produce clinical, operational, and financial benefits for the organizations that employ them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle IT Modernization: The Path to SOA by Oracle Corporation August 01, 2008 - (Free Research) More and more organizations are looking to SOA as the basis of their future computer architecture. Recognizing that legacy application design and implementation approaches have led to applications that are costly to operate, hard to change, organizations are hoping that SOA provides a key component of the answer to these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for SharePoint Backup and Recovery by AvePoint, Inc. February 03, 2010 - (Free Research) Organizations large and small are rapidly adopting Microsoft SharePoint as a standard platform for their online collaboration, portal, and other mission-critical services. Learn how DocAve Backup and Recovery provides a granular, full-fidelity, item- through platform-level backup and disaster recovery solution for SharePoint. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pillars of Enterprise Protection: IT Management by Symantec Corporation August 23, 2010 - (Free Research) Infrastructure complexity, multi-pronged security threats, and the challenge of Windows 7 migration require more than a collection of individual point solutions---and more than a "marketing bundle" that integrates solutions with little more than shrink wrap. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Change Management Unleashed: Introducing a New Solution for Basic Bug and Issue Tracking by IBM May 24, 2010 - (Free Research) Organizations that embrace and manage change throughout the application lifecycle are able to create innovative products and services quickly, cheaply, and with high quality. An important part of change management is bug and issue tracking. Watch this webcast to explore the capabilities of Rational’s new Jazz-based solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP License Management Services: Helping organizations mitigate software licensing risk by HP and Microsoft July 02, 2010 - (Free Research) For more than 30 years, HP has helped organizations maximize their software investment. HP SLMS offers a comprehensive portfolio of solutions to help you acquire and manage software. Our portfolio is divided into three services. Read this brochure to discover what they are. (BROCHURE) VIEW ABSTRACT | GO TO

SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration by SAP America, Inc. June 02, 2009 - (Free Research) Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Information Management On-Demand by SecureWorks May 24, 2010 - (Free Research) SecureWorks offers a breakthrough alternative to software implementations of Security Information Management solutions - an On-Demand solution that can deliver value to your organisation through rapid deployment, ease of use, and On-Demand expertise. Read this paper to learn more! (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

ESG Analyst Report: “Changing the Way You Purchase Storage” by NetApp August 25, 2010 - (Free Research) This ESG white paper discusses the key criteria you need to consider before making your next IT investment and why it’s time to modernize your approach to storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best-in-Class Marketers Drive Enhanced Customer Loyalty by SAP America, Inc. September 02, 2010 - (Free Research) This paper will explore how top-performing companies are capturing, integrating, managing, measuring and acting on valuable customer data throughout the entire customer lifecycle, in order to maximize customer loyalty and achieve Best-in-Class bottom-line results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How to Measure ROI for Online PC Backup and Recovery by Iron Mountain Digital May 28, 2010 - (Free Research) This white paper helps managers to build a compelling business case for deploying online data protection services rather than continuing current methods of backup and recovery – or implementing other onsite alternatives. This paper includes a checklist of comparative cost categories used in calculating ROI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Capitalize on Business Opportunities and Respond to New Industry Situations by IBM October 30, 2009 - (Free Research) This white paper describes the benefits of integrating industry data and how partner and supplier integration through industry connectivity can help maximize the value and effectiveness of a service oriented architecture (SOA) or business process management (BPM) initiative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Revolution in Agility: Business Integration Through Service Oriented Architecture by Oracle Corporation August 01, 2008 - (Free Research) In today's rapidly changing business environment, organizations of all types face one common and persistent challenge: how to become—and remain—agile enough to satisfy ever-increasing customer expectations and accommodate new compliance mandates, all while staying ahead of the competition. The solution is building business based on SOA principles. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Panduit Partner Pavilion by Panduit February 12, 2010 - (Free Research) During this unique and interactive event, learn more what unified physical infrastructure entails and how it can help you address the challenges of the core systems – control, power, completion, security and communications – that have traditionally existed in a siloed environment. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

Reducing Costs Through Better Server Utilization by Oracle Corporation April 17, 2010 - (Free Research) IT organizations are faced with service-level pressures that necessitate cost reductions and greater operational efficiency. This white paper highlights how customers can use innovative virtualization and consolidation technologies from Oracle to create substantial savings on their investments in Sun servers from Oracle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud. (VIDEO) VIEW ABSTRACT | GO TO

Data Deduplication: An Essential Component of your Data Protection Strategy by CA ARCserve July 01, 2010 - (Free Research) Data Deduplication is a technology that helps organizations balance opposing demands. Disk based backups can be rolled out in order to reduce the backup window and improve recovery time, and deduplication means the investment in those disk based targets is maximized. Continue reading this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Crisis Management by SunGard Alternative Investments August 18, 2010 - (Free Research) This document is not designed as a substitute for a comprehensive Disaster Recovery Plan; nor does it contain recovery procedures specific to your organization. This material suggests high-level issues that you should consider if you are in response mode. SunGard Availability Services is providing this as a public service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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