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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Addressing the challenges of implementing a customer-centric strategy by Infor CRM December 05, 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software November 09, 2009 - (Free Research) In this podcast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software November 09, 2009 - (Free Research) In this videocast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time. (VIDEO) VIEW ABSTRACT | GO TO

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 17, 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc. September 04, 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store. (BROCHURE) VIEW ABSTRACT | GO TO

Introduction to GPS and Blackberry by BlackBerry January 12, 2009 - (Free Research) In this webcast you will learn that Global Positioning System (GPS) is a series of 24 geosynchronous satellites that continually transmit position information. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc. December 01, 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP Vulnerabilities by McAfee, Inc. March 09, 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond Boundaries: A New Role in Finance in Driving Business Collaboration by SAP America, Inc. June 01, 2008 - (Free Research) In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Case to Optimize by CDW Corporation September 08, 2009 - (Free Research) A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Global Threat Trends- February 2010 by ESET January 25, 2010 - (Free Research) Review this report to see what threats had the highest number of detections in the past month according to the results of a sophisticated analysis provided by ESET's ThreatSense.Net®. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Consulting Enterprises - Mapping Database Solutions to Your Needs by Oracle Corporation January 28, 2009 - (Free Research) Guardianship Program is involved in all decisions like paying bills, medical treatments, rent for each person in its system and to manage this they implemented an Oracle Database and Oracle Developer Tool. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Avoiding the SANS Top 25 Most Dangerous Programming Errors by Veracode, Inc. February 01, 2010 - (Free Research) The SANS/CWE list of the Top 25 Most Dangerous Programming Errors is already becoming the "standard" for developing secure applications in many large enterprises. In this webcast, review the prevalence of attacks that use vulnerabilities listed in the Top 25 and learn how to safeguard your code to avoid the most dangerous programming errors. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Leverage ERP for Sales & Operations Planning by IFS January 12, 2009 - (Free Research) Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Systems & Storage Management Track: Thin Provisioning: Keys for Using it to Your Best Advantage by 3PAR August 01, 2009 - (Free Research) Thin provisioning is not new, but there is still confusion about how it works and how to best use it in the data center. In this presentation transcript, Jeff Byrne, Senior Analyst and Consultant, Taneja Group and Christine Taylor, Analyst, Tenaja Group, outline the various approaches and technologies behind thin provisioning. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Implications of Virtual Server Sprawl by Veeam Software December 03, 2009 - (Free Research) VM sprawl can bring up a multitude of security issues and put your applications and data at risk. In this expert podcast, learn the risks associated with VM Sprawl and what types of technologies you can deploy in order to prevent it. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The IBM Rational Jazz Strategy for Collaborative Application Lifecycle Management by Island Training Solutions, Inc. July 25, 2009 - (Free Research) Read this white paper to learn about the IBM Rational Jazz project, which encapsulates three distinct but related initiatives in an effort to enable collaborative Application Lifecycle Management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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