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Cross-Channel Commerce: The Consumer View by Art Technology Group (ATG)
June 07, 2010 - (Free Research) ATG commissioned a survey to taken to learn more about consumer’s purchasing habits across several channels and this report presents the highlights of this study. Continue reading to learn more about how consumers are using multiple channels to purchase products now, whether it is online, mobile devices, in-store, and more.
SEQUEL: The Data Access Triathlete by SEQUEL-Software
June 11, 2010 - (Free Research) This webcast describes how data access supports System i operations. Discover the key features and functions of a business information tool that caters to 3 System i user needs.
Finding Customer Loyalty in a Multichannel World by Oracle Corporation
March 02, 2010 - (Free Research) Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty.
Data, Data Everywhere: A Special Report on Managing Information by SAP America, Inc.
June 01, 2010 - (Free Research) With organizations accumulating so much data how can we sort through it and find what we really want? How can we find that diamond in the rough? This paper consists of several articles all reporting on effective ways to manage information in a data overloaded world.
BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc.
March 01, 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
Web 2.0 Engaging customer passion by SDL Tridion
July 27, 2010 - (Free Research) This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
Podcast: Overcoming the challenges of virtualization in your infrastructure by Citrix
July 16, 2010 - (Free Research) In this podcast, learn about the emerging technologies driving the transition to App Delivery 2.0. Uncover how network virtualization can be applied to better optimize application delivery, provide increased flexibility and create an efficient network infrastructure with a mix of hardware and software solutions.
Overcoming the Challenges of Virtualization in your Infrastructure by Citrix
July 14, 2010 - (Free Research) In this webcast learn about the emerging technologies driving the transition to App Delivery 2.0. Uncover how network virtualization can be applied to better optimize application delivery, provide increased flexibility and create an efficient network infrastructure with a mix of hardware and software solutions.
Podcast: Creating a Business Case for Desktop Virtualization by Dell Inc., Intel, Citrix
July 08, 2010 - (Free Research) In this podcast, the speaker discusses the three key messages that IT leaders should include in their business case for desktop virtualization: increased security, manageability and flexibility for the end user.
Creating a Business Case for Desktop Virtualization by Dell Inc., Intel, Citrix
July 08, 2010 - (Free Research) In this video, the speaker discusses the three key messages that IT leaders should include in their business case for desktop virtualization: increased security, manageability and flexibility for the end user.
Customer Communication Management by Pitney Bowes Business Insight
July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives by SAP America, Inc.
June 05, 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
Constructing a Successful Security-Enabled Mobile Deployment by BlackBerry
May 01, 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection.
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