Lawson Human Capital Management Software by Lawson Software. Lawson Human Capital Management provides organizations with the information they need to maximize workforce potential. Lawson offers a stand-alone HCM suite, HCM on-demand, more... >> Discover more offerings from Lawson Software.

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Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc. June 2008 - (Free Research) Acquisition-driven consolidation in the IT Process Automation market is neither slowing nor dampening the efforts of Opalis Software Inc. With version 5.5, the newest release of Opalis Integration Server, Opalis continues to extend the capabilities of workflow automation and integration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Report Management and Enterprise Search into Oracle Applications by Apps Associates LLC July 2008 - (Free Research) In this webinar we will present a management solution that is integrated with Oracle Secure Enterprise Search, so users can search multiple data sources in the enterprise from a single user interface. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc. P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Workday Solutions: Human Capital Management by Workday. Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Future of the Enterprise Application: Key Trends in the shift from in-house to on-demand by Workday. June 2008 - (Free Research) A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managed Services: Perspective versus Reality by Zenith Infotech June 2008 - (Free Research) Managed Services offers a comprehensive suite of products that allow Partners to manage their end-clients complete infrastructure. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Success Story: Communications - AT&T by Genesys Co. May 2008 - (Free Research) The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits Administration Challenges during M&A Events by Workscape June 2008 - (Free Research) To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Paper: Increased Operational Efficency with SAP Central Process Scheduling by SAP America, Inc. August 2008 - (Free Research) Read how scheduling tools in SAP Central Process Scheduling by Redwood can help you manage batch jobs along with process automation applications to handle business processes automatically with zero manual intervention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery by BlackBerry March 2008 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits of going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging SAP ERP Human Capital Management (SAP ERP HCM) to Control Health-Benefits Costs for the First Time Webcast by SAP America, Inc. February 2008 - (Free Research) Inc., give a firsthand account of how his company, an SAP customer, is using the Health Benefits Management for ERP solution by VitalSpring to manage health b... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Web 2.0: Tips for Recruiting in a New Landscape by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating a Performance-Driven Culture with High-Impact Management Practices by Plateau System LTD. May 2008 - (Free Research) Performance management helps to drive a high-performance culture by assessing, coaching, developing, and rewarding employees against the business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Western Union: Connecting Strategy and People Globally by Plateau System LTD. March 2008 - (Free Research) For more than 150 years, The Western Union Co. has helped to connect friends, family and businesses around the world. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Steps to Getting Started with Performance Management by Plateau System LTD. March 2008 - (Free Research) All business leaders are interested in building the performance of their workforce, but few organizations are successfully implementing initiatives today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Human Capital Management (HCM): How Top Organizations Drive Company Profits Efficiently by SAP America, Inc. February 2008 - (Free Research) Discover how companies are meeting today's human capital challenges such as optimizing the efficiency of transactional processes, centralizing and consolidating HR operations, and using IT to integrate systems, data and processes across... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keeping Your Workforce Connected by Cisco Systems, Inc March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. And it's an especially important step for small and medium-sized businesses (SMBs). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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