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Ease of Use in Web Conferencing – The Cost Benefits Of Making Usability a Priority by IBM February 18, 2009 - (Free Research) The benefits of Web conferencing have motivated many to become proficient at its use. But the economic downturn has brought a new urgency to finding ways to cut costs and work together efficiently. This study examines the role of usability as the major issue that stands in the way of truly beneficial adoption of web conferencing by the mainstream. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Skills in Demand in 2010 by Global Knowledge January 25, 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Far to SAP Excellence? The 5 Minute SAP Maturity Assessment by SAP America, Inc. April 2010 - (Free Research) This paper provides readers an opportunity to make a rapid thumb-nail assessment of their firm’s SAP maturity across five maturity levels and four categories of activity. It helps rapidly identify weaknesses to be addressed in order to reach the level of a thriving center of excellence and, by extension, a higher return on SAP investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP ROI through the Care and Nurturing of SAP End Users by SAP America, Inc. April 2010 - (Free Research) This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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