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AVG Internet Security Business Edition v9 by AVG Technologies USA, Inc. November 17, 2009 - (Free Research) AVG Internet Security Business Edition is faster, smarter security that won’t slow businesses down. AVG Internet Security merges ground-breaking online threat prevention techniques with enhanced anti-virus and firewall technologies to deliver proactive protection that’s second to none. Download a trial version and use it free for the next 30 days. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

FACTS® Web™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

State of Internet Security, Q3 - Q4 2009 by Websense, Inc. February 2010 - (Free Research) Do you know just how adept Web adversaries have become in using the Internet to spread malware in their attacks? Understand where the true threats lie with this report which summarizes the significant findings of Websense researchers using the ThreatSeeker™ Network during the six-month period ending December 2009. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Customer Service via the Contact Center and the Web by Microsoft September 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP Vulnerabilities by McAfee, Inc. March 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications March 2010 - (Free Research) In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESET NOD32 Antivirus 4 Trial by ESET November 2009 - (Free Research) Enjoy Fast, Effective, and Easy to use Internet Security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition. (DEMO) VIEW ABSTRACT | GO TO DEMO

2010: Cybercrime Coming of Age by ESET January 2010 - (Free Research) In this paper you'll read that cybercrime is on the rise, not only in terms of the number of perpetrators and the volume of crimes committed, but also in terms of the range of techniques employed to carry them out. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Trend Advisory by CDW Corporation March 2009 - (Free Research) Check out this document to learn how to best achieve server security while supporting collaborative platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Ways to Protect against Web Threats by Blue Coat January 2006 - (Free Research) The Internet has become a playground for criminals who leverage its universal accessibility to commit small to large corporate crimes. This white paper provides the top ten ways users can protect themselves and their networks from the constant threats that exist on the Internet today. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

5 Myths on Direct-To-Net by Blue Coat December 2007 - (Free Research) Read this brief paper to see common myths about Direct-to-Net dispelled. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Exchange Server 2007: What to Expect by Global Knowledge January 2006 - (Free Research) Microsoft Exchange Server 2007 has been designed to meet the tough challenges for a corporate communication solution and provides a rich feature set that users can access through a variety of different interfaces and devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The OSI Model: Understanding the Seven Layers of Computer Networks by Global Knowledge July 2006 - (Free Research) This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Cool Things Your Firewall Should Do by SonicWALL November 2008 - (Free Research) This document explains 10 things the firewall should do and describes the origins of the Application Firewall which can manage and control data and applications that pass through the Firewall. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Decision Checklist: Remote Access by Juniper Networks, Inc. March 2010 - (Free Research) Today’s mobile workforce is putting a priority on selecting the right remote access solution for your organization. We’ll help you decide which best fits your company’s needs and enables your remote workers and partners to securely access the files, systems and networks they need. Read more to find out! (EGUIDE) VIEW ABSTRACT | GO TO

Security Threat Report: 2010 by Sophos, Inc. March 2010 - (Free Research) The first decade of the 21st century saw a dramatic change in the nature of cybercrime. Hackers have evolved from teenage boys spreading graffiti for kicks and notoriety to organized, financially motivated gangs. Read this white paper for a better understanding of the history of malware and learn to craft a better, safer future for internet users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software November 2009 - (Free Research) In this podcast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

VoIP Solution Brief by SonicWALL January 2009 - (Free Research) When working optimally, VoIP can provide businesses with several advantages over traditional phone services. However, there are two basic obstacles confronting administrators in maintaining optimal VoIP operations: security and quality of service (QoS). Learn more about these obstacles and how to overcome them. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software November 2009 - (Free Research) In this videocast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time. (VIDEO) VIEW ABSTRACT | GO TO

Visibility and Control with Proxy Appliances by Blue Coat December 2007 - (Free Research) This paper explores a high-performance solution that can provide total visibility and control of all network users during Web-based communications with zero impact on firewall operations and network bandwidth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EVault SaaS: World-class online backup service offerings packaged to fit your business by i365, A Seagate Company February 2010 - (Free Research) Read this paper to learn how EVault SaaS centralizes the backup and recovery of data on all computers distributed throughout your organization-- desktops at headquarters, desktops in branch offices, and even laptops. Agents automatically back up your data over the Internet to a highly secure data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence: Actionable Insights for Business Decision Makers by SAP America, Inc. January 2009 - (Free Research) To gain greater business insight and transparency, organizations urgently require a new generation of business intelligence tools and applications that allows cross-enterprise, interenterprise and external data to be integrated and analyzed. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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