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Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Faster PHP Through Java by Caucho Technology March 18, 2009 - (Free Research) Using benchmarks and code samples throughout to anchor the discussion, this paper explores how Quercus - Caucho's Java implementation of PHP - can perform faster than the standard Apache-based PHP both in synthetic benchmarks and real-world applications. The results are quite impressive. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mission-Critical Java by Oracle Corporation October 23, 2008 - (Free Research) Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Database 11g Application Development by Oracle Corporation June 2007 - (Free Research) Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM October 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Butler Group Technology Audit for Blaze Advisor 6.5 by FICO October 2008 - (Free Research) Download this analyst report and discover how Blaze Advisor provides a high-performance runtime environment for .NET, Java, Service Oriented Architecture (SOA), or legacy applications and features strong change management through its rules repository. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top 10 Skills in Demand in 2010 by Global Knowledge January 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Project Management & Business Skills Training Catalog by Global Knowledge December 2009 - (Free Research) Throughout the following pages, you can read about our approach, solutions, methodology, and courses - the sum of our vast resources - all designed to promote your pursuit of superior personal and business performance through rapid skills development. (BOOK) VIEW ABSTRACT | GO TO

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

International Decision Systems Desktop Financial Applications using Hessian by Caucho Technology February 2010 - (Free Research) International Decision Systems (IDS) acquired an existing Swing-based desktop equipment finance application whose protocol was deemed inefficient and difficult to maintain making it necessary to find an alternative. Read this paper to find out how Hessian provided the interface-based remote invocation needed and outperformed the previous solution (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

2010 IT Skills and Salary Report by Global Knowledge March 2010 - (Free Research) The global recession that began in 2008 has impacted almost everyone, either through job loss, reduction in salary and benefits, or job change. This year’s salary survey, the third in partnership between Global Knowledge and TechRepublic, captures the magnitude of changes that have impacted the IT profession. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EVault SaaS: World-class online backup service offerings packaged to fit your business by i365, A Seagate Company February 2010 - (Free Research) Read this paper to learn how EVault SaaS centralizes the backup and recovery of data on all computers distributed throughout your organization-- desktops at headquarters, desktops in branch offices, and even laptops. Agents automatically back up your data over the Internet to a highly secure data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dimension Data Helps South Carolina Department of Social Services Achieve Rapid Network Upgrade and Maintain Top Performance with Uptime Powered by Cisco Services Support by Dimension Data February 2010 - (Free Research) Faced with limited time and money to upgrade its network and network support, the South Carolina Department of Social Services determined it needed a new services partner to provide world-class expertise and support. Learn how they used Uptime powered by Cisco Services to achieve a seamless upgrade of their network infrastructure and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Zappos & APM Best Practices: How an eCommerce Leader Drives Revenue and a "WOW" Customer Experience with dynaTrace by dynaTrace software, Inc. February 2010 - (Free Research) Zappos has become a billion dollar e-commerce leader not by just selling shoes, but by also re-writing many of the rules binding traditional corporate culture. They view their unique culture as the key driver of their extraordinary success - and at Zappos’ Core Value #1 is "Deliver WOW through service." (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mitigating Against Web 2.0 Attacks by SonicWALL February 2010 - (Free Research) This video offers an overview of the risks social networking applications pose to the enterprise. Review the latest phishing and worm attacks and spam campaigns from Twitter and Facebook and uncover the risks associated with Web 2.0 applications. (VIDEO) VIEW ABSTRACT | GO TO

Consolidating Service Provider Points of Presence Using Virtualization to Optimize and Consolidate Networks by Juniper Networks, Inc. March 2010 - (Free Research) This white paper outlines the challenges that service providers are facing in the points of presence (POP), and presents the results of the NSP study quantifying the operational and capital savings possible through POP consolidation with virtualization. Read this white paper to learn how to improve the efficiency of POPs through virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center & Infrastructure Management- Six Steps to Improving Your IT Infrastructure by CA and PSR Associates, Inc. March 2010 - (Free Research) This white paper is intended to provide a framework for your process improvement efforts, especially regarding data center and infrastructure management. It will provide you with a better understanding of infrastructure management and suggest an intelligent approach to making smart investments in a difficult economic environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deduplication Enabled Disaster Recovery: An Overview of the Breakthrough ProtecTIER Replication Offering by IBM by IBM August 2009 - (Free Research) This paper describes the native replication feature of ProtecTIER®, IBM’s enterprise-class deduplication solution, and demonstrates that deduplication-enabled replication provides dramatic improvements to Disaster Recovery operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2009 IT Skills and Salary Report by Global Knowledge March 2009 - (Free Research) Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Which Postgres is Right for Me? by EnterpriseDB Corporation March 2010 - (Free Research) Discover the differences between PostgreSQL, Postgres Plus Standard Server and Postgres Plus Advanced Server and optimize your choice of open source database. You'll learn enough about the different capabilities, modules, and uses for each product to make the best Postgres choice for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Combat Cybercrime, Demonstrate Compliance and Streamline IT Operations by ArcSight, Inc. March 2010 - (Free Research) This whitepaper discusses the requirements for a universal log management solution and specifically describes how ArcSight Logger 4 delivers on those requirements. A recent cyberespionage incident at Boeing Corporation is highlighted as an example. Read more to find out. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Appliances, Cloud Computing and SaaS… Which Deployment Model is Best for Me? by Patriot Technologies, Inc. February 2010 - (Free Research) In this paper we compare the major differences between three software deployment models: hardware appliances, virtual machine (VM) appliances and multitenant software‐as‐a‐service (Saas) – against a traditional software delivery model. The goal is to help independent software vendors (ISVs) make informed decisions about these deployment models. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CDW Security Assessment Tool by CDW Corporation February 2010 - (Free Research) Network security is critical to organizations of all sizes and across all industries. The CDW Security Assessment can help you measure your network security against that of your peers, understand how various security threats can affect your organization, and more. Start your assessment now. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Vyatta Open Networking by Vyatta Inc. January 2010 - (Free Research) Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies. (DEMO) VIEW ABSTRACT | GO TO DEMO

Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc. September 2008 - (Free Research) While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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