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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc. June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits Administration Challenges during M&A Events by Workscape June 2008 - (Free Research) To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keeping Your Workforce Connected by Cisco Systems, Inc. March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Success Story: Communications - AT&T by Genesys May 2008 - (Free Research) Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. After careful consideration, it chose Informiam to meet that goal. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optim Data Growth Solution for Oracle E-Business Suite by IBM Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Recruiting in the new Social Networking environment: Successfully incorporating Web 2.0 into the hiring process by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.  (ASP) GO TO DETAILED REPORT

Editorial: People and Power by Storage Magazine September 2008 - (Free Research) Those of us who work for tech magazines are sometimes accused of looking beyond the horizon too often. There may be some truth to that, but part of our job is trying to discern the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Prosperity Learning Management System (LMS) by Ziiva (E-mail this company) Prosperity Learning Management System delivers, tracks, coordinates, and manages all training, education, and certification. Our month to month subscription makes a Learning Management System affordable for any organization. Prosperity can be delivered as a hosted or in house solution.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

PocketClock/GPS by Exaktime While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for: -Crews on the move, -Multiple cost codes, -Service and route work  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

TimeSummit by Exaktime Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

JobClock by Exaktime JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Workday Solutions: Human Capital Management by Workday Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Linking Learning to the Broader Human Capital Strategy by SkillSoft Corporation February 2008 - (Free Research) This analyst report discusses how when a learning strategy is linked with a human capital strategy the results can be significant. Read this paper to learn how to link learning and training initiatives to form a broader human capital strategy. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Revitalizing Healthcare Delivery with Mobile Communications: Making the Case for BlackBerry Adoption by BlackBerry January 2008 - (Free Research) This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc. June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Learning Survey: Bridging the gap between HR and employee training by SkillSoft Corporation July 2008 - (Free Research) This paper details the results of a survey of more than 200 employees from a wide range of organizations, aimed to discover if there is a disconnect between employer's training opportunities and employee's learning needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extending Leadership Development: The Role of Technology-Based Learning by SkillSoft Corporation February 2008 - (Free Research) Technology-based learning enables organizations to reach more employees, improve training and yield positive results over an extended period of time. Learn more about the benefits of e-learning in this whitepaper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc. July 2008 - (Free Research) Shop Floor Execution (SFX) systems interface to ERP/MRP systems to provide that set of functionality, SFX automates and streamlines factory operations by combining three popular applications around a core of Shop Floor Data Collection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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